Future Opening: Experienced Tax Preparer at Jackson… · Derby

Summary: Jackson Hewitt Tax Service Inc. is an innovator in the tax industry, providing essential services to clients navigating tax codes and processes. The Experienced Tax Preparer will be responsible for guiding clients through tax preparation, ensuring accuracy, and providing excellent customer service. Responsibilities: - Conduct face-to-face tax interviews with clients - Prepare complete and accurate tax returns - Generate business growth, increase client retention, and offer additional products and services - Provide clients with IRS audit support - Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations - Collection and processing of clients’ payments while ensuring timely deposits - Marketing and business generation efforts - Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion - Answer client calls via our national call center routing system - Answer questions and provide future tax planning to clients - Resolve client complaints or refer situations to the supervisor (as appropriate) for resolution - Support office priorities through teamwork and collaboration Required Qualifications: - PTIN Certification: Yes - Passion for providing extraordinary customer service - Excellent communication and interpersonal skills - Experience working in a fast-paced environment - Basic knowledge of computer functions and math - Sales and/or marketing experience Preferred Qualifications: - Experience in accounting, finance, retail, bookkeeping, or tax preferred - Bachelor's degree in Accounting or related field a plus! Required Skills: Tax Preparation, PTIN Certification, IRS Audit Support, E-filing, Multistate Tax Forms, Tax Planning, Accounting, Finance, Bookkeeping, Sales, Marketing Benefits: Flexible Schedules Available: Day shift, Weekends, Weekdays, Part-time, Free tax training, Continuing education for tax preparers, Flexible scheduling, Various rewards