Office Manager at Jackson Hewitt - 3534 in ND-Williston-58801

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts

• Competitive pay with seasonal flexibility.
• Dynamic environment where no two days are the same.
• Lead a great team and make a real impact in the Bismarck community.

• Manage daily operations at a storefront & retail (kiosk) locations to ensure a smooth, efficient tax office.
• Lead and motivate a seasonal team of tax professionals and customer service reps.
• Drive customer satisfaction by ensuring every client receives top-tier service.
• Handle administrative tasks including scheduling, inventory, and compliance tracking.

• Proven leadership skills or prior management experience (retail, office, or hospitality experience is a plus).
• Strong communication skills with a knack for problem-solving.
• Tech-savvy mindset to comfortably navigate our office software.
• Tax experience is not required—we provide the operational training you need to succeed!

• Tax Preparation
• Assists in recruiting, interviewing, and training employees
• Creates and maintains employee schedules to ensure proper staffing
• Ensuring that employees are upholding company policies and procedures
• Manages and monitors office for performance and productivity
• Resolves customer service issues
• Tax School Instructor (open to the public as well as employees)
• Complies with daily accounting procedures
• Communicates effectively with staff to ensure they are well-informed regarding products and
  promotions
• Supports and encourages staff to carry out the company mission as well as meet company and
  personal goals.

• High School Diploma or equivalent
• Tax preparation experience preferred
• Management experience
• Sales / Customer service experience
• PTIN certification (can be obtained after the hire date)
• Successful completion of tax preparation training course
  
  

About Jackson Hewitt

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we’re not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.

Taxes are fun (really!)

At Jackson Hewitt, we’re proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we’re always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.

Our Mission

Our mission is to grow. Grow as leaders, grow as people, grow in our industry. We strive to provide a stellar customer experience. We drive toward outstanding leadership. We will make every effort to retain our customers and employees. Creating solid relationships with those that surround us is our success. That is how we grow.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.