Collections Analyst at Jackson Healthcare in Alpharetta, GA

COLLECTIONS ANALYST Location: Alpharetta-Georgia Overview LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1. We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. POSITION SUMMARY: The Collections Analyst is responsible for performing collections activities associated with all accounts including those involved in bankruptcy or legal proceedings. The role oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off and assists in the resolution of difficult and complex account situations. The Collections Analyst performs periodic evaluation of collections policies and procedures and modifies as needed. This position leverages technology to create more efficient processes and analysis of data. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Client Account Administration – 70% • Proactively contacts clients with delinquent accounts via telephone and other methods to collect payment • Calms irate clients and answers questions and complaints relevant to department functions • Researches and reconciles accounts as needed • Receives deliquency reports and verifies the status of accounts • Advanced communication skills to secure a satisfactory resolution to payment problems • Recommends possible charge-offs • Submits payment remittances to the treasury team • Resolves invoice discrepancies promptly as needed • Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence • Identifies and recommends possible solutions for complex and sensitive collections activities • Coordinates collections efforts with related departments • Keeps Management informed of activities, progress, and of any significant issues • Uses experience and knowledge of collection procedures and account documentation to create account notes • Develops relationships with internal and external stakeholders to negotiate roadblocks Data Analysis and Process Improvement- 30% • Enhanced collection data points to create actions on questionable accounts • Identify process improvements and data points and make recommendations to leaders • Research accounts that appear on late and potentially late records to ensure that Company errors are detected promptly • Develops and generates analytical reports for the Operations team • Assesses risk of accounts by using the Risk Rating Assessment tool, along with independent judgement to determine level of risk and escalate to the appropriate level SECONDARY FUNCTIONS (IF APPLICABLE) • Trains new associates and serves as a go-to person for associates • Leverages Technology to create efficient processes and data analysis • May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY • Communicates with external clients QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS • High School diploma or equivalent; Bachelor’s degree preferred • 3+ years in a corporate collection’s role required • Previous accounting-related experience preferred • Ability to deescalate upset clients • Ability to effectively manage multiple competing priorities in a fast-paced environment • Excellent communication skills - both oral and written • Ability to build strong business relationships at all levels • Strong interpersonal skills • Strong attention to detail • Strong organizational and time management skills • Ability to work independently and collaboratively • Solid critical thinking and creative problem-solving skills • Ability to consistently meet goals, commitments, and deadlines • Ability to work with sensitive information and maintain confidentiality • Ability to mentor and train new associates KEY COMPETENCIES REQUIRED Business Insight Customer Focus Financial Acumen Tech Savvy Action Oriented Resourcefulness Drives Results Organizational Savvy Persuades Decision Quality PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS • Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand. • Speaking, reading, writing, ability to use a telephone and computer • Ability to exert up to 10 lbs. of force occasionally • Ability to interpret various instructions • Ability to deal with a variety of variables under only limited standardization What is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid parental leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Tuition reimbursement for continuing education. An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic. Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.  As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.