POS DATA SYSTEMS ADMINISTRATOR at Jack in the Box in San Diego, CA

POSITION SUMMARY:

Responsible for the administration, maintenance, and optimization of Point-of-Sale (POS) data systems across Out of the Box (OOTB) Brands’ restaurant locations. This individual ensures data accuracy, integrity, and accessibility to support seamless business operations and informed decision-making. The role requires collaboration with cross-functional teams and vendor partners to implement new menu items, promotions, and pricing strategies while ensuring system stability and compliance with company standards.

KEY DUTIES/RESPONSIBILITIES:

• POS Data Management: Maintains and updates POS databases, including menu configurations, pricing, ingredients, and recipes, ensuring consistency across all locations.

• System Support & Troubleshooting: Provides frontline technical support for POS-related issues, diagnose and resolve data inconsistencies, and ensure compliance with service level agreements (SLAs).

• New Product & Promotion Execution: Works with external vendors to support the implementation of new product launches, promotions, and pricing changes to align with company strategies.

• POS Data Quality Assurance: Conducts rigorous testing before deployment, implement automated data validation processes, and ensure data integrity across all platforms.

• Restaurant Onboarding Support: Assists in the setup and configuration of POS systems for new restaurant openings, ensuring a seamless transition into company operations.

• Cross-Functional Collaboration: Works closely with operations, marketing, finance, and IT teams to support business objectives and optimize POS system performance.

• Menu Innovation: Executes rapid menu tests in collaboration with operations and marketing to drive product innovation.

• Process Improvement: Identifies and implements best practices for POS data management, streamlining tools and workflows to enhance efficiency and accuracy.

• Documentation & Compliance: Maintains comprehensive documentation of system configurations, processes, and procedures to ensure consistency and compliance.

• Strategic Support: Assists the Senior Manager in executing business initiatives, supporting innovation, and contributing to overall operational success.

• Performs other related duties, tasks and responsibilities as required, assigned, and directed.

QUALIFICATIONS:

Education – Bachelor’s degree in Information Systems, Business, or a related field preferred.

Experience – 3-5 years of experience in POS system administration, data management, or a similar role within the restaurant or retail industry.

Skills/Knowledge/Abilities

• Strong technical proficiency in POS platforms, database management, and system integrations.

• Experience with menu configuration, pricing structures, and promotional rollouts.

• Analytical mindset with the ability to troubleshoot issues and identify system improvements.

• Excellent communication and collaboration skills to work effectively with internal teams and external vendors.

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

• Detail-oriented with a commitment to data accuracy and quality assurance.

• Proficient knowledge of personal computers and Microsoft Office, including PowerPoint, Word, and Excel.

• Demonstrates integrity and ethical behavior.

Physical Requirements: Ability to speak/hear clearly in person and on the telephone. Ability to operate a personal computer. Requires extended periods of time working on a computer terminal. Requires the availability and willingness to serve in an on-call rotation to provide night and/or weekend systems support as needed.

REASONABLE ACCOMMODATION:

Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management’s discretion to assign

other duties or responsibilities as necessary.

The range for this position is $37.55-$52.55 hourly; and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we may apply a geographic pay differential based on the cost of labor in the market in which the employee resides.