Workforce Program/Vendor Management Analyst at Jabil · St.…

Summary: Jabil is a leading global manufacturing services company, and they are seeking a Workforce Program/Vendor Management Analyst to oversee their contingent workforce program. This role involves managing relationships with internal stakeholders and external suppliers, ensuring compliance, and driving continuous improvement in supplier performance. Responsibilities: - Serve as the primary client-side owner of the contingent workforce program, partnering closely with the MSP to manage day-to-day activities and long-term strategy - Build and maintain professional relationships with Jabil sponsors and stakeholders - Collaborate with HR, Procurement, Finance, Legal, and business leaders to ensure program alignment with organizational goals - Execute and deliver during governance committee meetings and project plans - Develop and maintain strategic supplier relationships - Represent operational and functional stakeholders of the VMS, ensuring it supports business needs and enabling effective partnerships among MSP, suppliers, and hiring managers - Standardize policies and processes across all supported sites within the region - Lead cross-site efforts to streamline MSP engagement, onboarding procedures, process & system training, and supplier performance - Ensure Jabil’s needs and performance requirements are met through efficient and effective management of MSP - Respond to and resolve program issues (supplier, workforce, processes, reporting) if escalated beyond the MSP - Ensure compliance with Jabil’s procurement and HR policies, guidelines, and processes - Forecast demand for operational resources based on program trends to support ongoing client business requirements - Partner with hiring managers to ensure they understand policies, processes, and best practices when engaging contingent workers - Participate in Workforce planning - Advise and inform MSP on Jabil’s initiatives affecting Contingent Labor - Collaborate with key stakeholders on VMS configuration, enhancements, and reporting to ensure accurate data, workflow optimization, and program visibility - Partner with IT, MSP, and suppliers to troubleshoot VMS issues, implement updates, and maintain data integrity - Provide guidance and support when exceptions, issues, or escalations arise across different locations - Ensure MSP champions understand and meet operational expectations and performance standards at each site - Track and analyze key operational metrics—including fill rates, time‑to‑start, turnover, overtime usage, and workforce productivity—to support data-driven decision-making - Develop strategic relationships with executive supplier stakeholders - Consult with MSP on supplier rationalization and maintenance strategies; including scorecards and reviews - Support contract negotiations, as necessary - Use VMS analytics to evaluate supplier performance, ensure adherence to SLAs, and drive continuous improvement in sourcing outcomes Required Qualifications: - Bachelor's degree in Human Resources, Finance, Business Administration or related field - At least 7+ years of professional experience, including 3-5+ years in contingent labor management and workforce planning, workforce analytics, and/or HR analytics for a large organization on a corporate scale - Experience with building out this type of program from the ground up, or working alongside someone who has - developing workforce forecasts, capacity models, and scenario analyses aligned to business strategy - Exposure working with a Vendor Management System (Workday Vndly preferred) - Proven success managing vendor relationships and performance - Strong relationship-building and communication skills - Ability to manage complex data sets and pivot tables - Strong understanding of VMS reporting, workflow design, and system capabilities - Strong analytical and problem-solving skills with advanced Excel proficiency - Ability to translate complex workforce data into actionable insights for senior leadership - Certified Contingent Workforce Professional (CCWP) required or to be attained within an agreed-upon time Preferred Qualifications: - Former staffing agency and/or recruiting exposure - Exposure with contracts and SOW - Experience with Power BI or Tableau - Exposure in global client management is a plus - Proven success managing significant expenditure under management Required Skills: Vendor Management System, Contingent Labor Management, Workforce Analytics Important Skills: Advanced Excel Proficiency, Power BI, Tableau, Certified Contingent Workforce Professional Nice-to-Have Skills: Analytical Skills Benefits: Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options, 401K match, Employee Stock Purchase Plan, Paid Time Off, Tuition Reimbursement, Life, AD&D, and Disability Insurance, Commuter Benefits, Employee Assistance Program, Pet Insurance, Adoption Assistance, Annual Merit Increases, Community Volunteer Opportunities