Analista de Suporte Senior at Jabil in Manaus, Amazonas, Brazil

Analista de Suporte Senior
Location: Manaus
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY

Maintain & support existing eCommerce business system applications. Sterling GIS, BizTalk 2004 and all associated support systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Ability to perform all duties of the Application Administrator I
·         Provide leadership in EDI projects for both Customers and Vendors
·         Develop & executes test plans.
·         Interact with functional resource to understand &/or clarify requirements.
·         Develop architectural and process solution per our technical analysis to match functional specification.
·         Work with senior eCommerce programmer to prepare technical specifications for more complex projects.
·         Provide assistance to EC Operations staff in supporting Trading Partners as required
·         Participate in the exchange of ideas and information within the department.
·         Ask questions; encourage input from team members.
·         Provide regular updates to appropriate managers.
·         Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
·         Drive continuous improvement through trend reporting analysis and metrics management.
·         Assure that procedures and work instructions are efficient and not redundant.
·         Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
·         Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
·         Confer with reporting manager on complex or unusual situations.
·         Establish new measurement systems if/where possible.
·         Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
·         Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
·         Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
·         Maintain discretion and confidentiality in all areas pertaining to the IT systems.
·         Understand and embrace the business and IT strategic direction.
·         Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
·         Comply and follow all procedures within the company security policy.
·         May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·         Customer service skills as well as effective communication skills – both verbal and written.
·         Ability to follow written and verbal directions.
·         Good working knowledge of standard computer operating systems, i.e. Microsoft, Unix. Knowledge of Gentran Integration Suite.
·         Understand object oriented concepts.
·         Understanding of database objects, tables, views, keys, indexes, stored procedures.
·         Understanding of software design methodologies.
·         Working knowledge of Microsoft SQL Server 2004.
·         Knowledge of Microsoft operating system and networks.
·         Knowledge of SAP and IDOC processing.
·         Knowledge of Microsoft BizTalk 2004. EDI standards ANSI, EDIFACT. Rosettnet Standard PIP 2.0.
·         Good logical, analytical & mathematical skills.
·         Good organizational skills.
·         Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
·         Ability to define problems, collect data, establish facts, and draw valid conclusions.
·         Ability to operate a personal computer including using a Windows based operating system and related software.
·         Advanced PC skills, including training and knowledge of Jabil’s software packages.
·         Ability to write simple correspondence. Read and understand visual aid.
·         Ability to apply common sense understanding to carry out simple one- or two-step instructions.
·         Ability to deal with standardized situations with only occasional or no variables.
·         Ability to read and comprehend simple instructions, short correspondence, and memos.
·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
·         Ability to compute rate, ratio, and percent and to draw and interpret graphs.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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