Account Manager at J2 Interactive in BOSTON

Job Description

J2 Interactive is looking for qualified candidates to help us manage strategic client relationships for cross-functional healthcare IT projects, delivering compliant, integrated digital solutions across clinical systems and vendors. Since 2007, we've been delivering large-scale health information exchange and interface engine implementations for regional HIEs, statewide exchanges, private health systems, laboratories and software application vendors. We're looking for talented, experienced healthcare experts with strong leadership and relationship management skills.

Though our headquarters is located in Charlestown (Boston), MA, this is a telecommuting position open to anyone who's eligible to work in the US.

Candidates must be willing to submit to a background check. No recruiters or third party solicitations please.

Skills Description

The ideal candidate is a business-savvy leader who is passionate about healthcare IT and enjoys working with software development and project delivery teams. As one of the primary points of contact for clients, you must have the domain expertise and interpersonal skills to serve as their trusted advisor. Experienced in coordinating the deployments of EHRs, HIEs, interoperability solutions, and digital health platforms while ensuring alignment with HIPAA and regulatory compliance standards. Skilled in stakeholder communication, risk management, and resource planning to drive timely delivery of secure, scalable, and patient-centered technology solutions across hospitals, labs, and health systems.

Candidates must have the following:

• 5+ years of experience in healthcare working at a team lead, project and/or account manager level, preferably in a consulting environment
• Demonstrated track record in managing large teams and strategic client relationships
• Excellent written and verbal communication skills
• Ability to speak to all levels within an organization, including C Suite
• Solid organizational skills, including attention to detail and multi-tasking skills

Preference will be given to candidates who have any of the following:

• Subject-matter expertise in clinical data integration, healthcare interoperability and health system workflows
• Direct experience with InterSystems technology
• Existing relationships and contacts within the healthcare industry

The key experience we're looking for are in the areas of:

• Strategic Planning: Engage at the CTO / CIO level to understand each client's business priorities, pain points, overall technology landscape, timeline and priorities; understand what success looks like to the client; and most importantly, how our services can help fill that need.
• Client Relationships: Grow strong client and partner relationships through regular communication, reliable expectation management, and delivering on promises. Must have a high degree of confidence and comfort gathering and analyzing requirements, writing formal proposals, and negotiating project scope with clients.
• Staffing: Identify skill sets and timing for resource needs and help to shepherd resources in and out of client projects. Must embrace a bottom-up management style for staff oversight (managers work for the people they lead -- not the other way around).
• Manage Projects and Budgets: Work with clients to define, scope and document statements of work that accurately plan and estimate project work effort. Manage overall timekeeping and budgets and communicate with clients early and often about third-party dependencies and budget risks. Manage client expectations, including effectively adjusting project schedule, scope and deliverables when needed.

We’ll just come out and say it: unfortunately, a lot of people who bill themselves as project managers aren’t able to shoulder all of the responsibilities this job entails. We’re looking for much more than someone who can organize meetings and distribute status reports, though those skills are of course useful. The right person for this job would probably consider most “AM jobs” to be lacking in terms of level of responsibility or intellectual challenge. The person we’re looking for doesn’t necessarily have to be a technical heavyweight, but has to be able to earn the respect of those kinds of people both on the client’s staff and within our own company. He or she needs to be able to demonstrate sustained, proactive leadership -- to drive projects to success, not just observe and report.

Company Description

J2 Interactive is an award-winning software development and IT consulting firm, consisting of nearly 300 professionals in 3 countries, specializing in customized solutions for health systems, research institutions, labs, and health information exchanges. We believe that systems succeed or fail based on how well they serve the people who depend upon them. That includes physicians, nurses, technicians, and administrative staff, plus patients and their families.

At J2 we get a lot of satisfaction out of helping our customers succeed, and we want people with that same commitment to getting the job done right. We’re not afraid to give people the responsibility of working directly with clients, defining project specs, and choosing implementation strategies. Our casual work environment and telecommuting options give our staff a high quality of life to go along with the technical and creative challenges of the work itself.

Benefits

• Aggressive employee profit-sharing program
• Voluntary 401(k) plan with company matching up to 4% of salary
• Medical, dental and vision insurance, with up to 55% of costs paid by J2
• Options for Flex Spending, Dependent Care and Health Savings Accounts to pay for medical, dental and child care expenses on a pre-tax basis
• Short-term and Long-term disability, AD&D, and Life insurance, paid for by J2
• Remote work within a culture that promotes work-life balance and flexible working hours
• Laptop and required software provided by J2
• Annual ski trip that will make you wonder how you found this awesome company

If you're interested in joining our team, we invite you to submit your resume so we can take a look. We move fast ... so if you've got what we're looking for, you'll be amazed at how quickly you might have yourself a new job that you'll love.

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