Guest Service Representative (Front Desk… at J&P Asset… · El Paso

Summary: J&P Asset Management, Inc. is seeking a Guest Service Representative to join their team at WoodSpring Suites. This role is essential in providing a welcoming experience for guests, handling check-ins and check-outs, managing reservations, and maintaining the front desk area. Responsibilities: - Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay - Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts - Manage reservations, room assignments, and occupancy records using property management systems - Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate - Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure - Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness - Monitor the property for safety, cleanliness, and policy compliance and report issues to management - Perform other job duties as assigned Required Qualifications: - High school diploma or equivalent preferred - Basic computer skills and ability to learn reservation and payment systems - Ability to read, write, and communicate clearly in English - Must be at least 18 years of age - Must be legally authorized to work in the United States without current of future visa sponsorship Preferred Qualifications: - Previous customer service or hospitality experience a plus, but not required - Bilingual in Spanish a plus Required Skills: Reservation systems, Payment systems, Bilingual Spanish