Senior Analyst, Benefits at J.M. Smucker in Orrville, OH

Senior Analyst, Benefits Location: Orrville, OH Your Opportunity as the Senior Analyst, Benefits Lead, implement, and maintain internal HR and external vendor systems and processes, including integrations (file transfers), used to administer the Company’s benefits programs. Apply advanced knowledge of federal/state/local laws and regulations that govern health & welfare benefits and leverages deep knowledge of the Company’s benefits programs in administering benefits and in designing, analyzing, testing, deploying, maintaining, and improving systems and processes. Location: Orrville, OH Work Arrangements: hybrid, 35% in office expectation In this role you will: Manage and perform all required day-to-day administration work in compliance with applicable laws and regulations, consistent with the Company’s total rewards philosophy, plan designs, and processes. Ensures high quality, accuracy, and customer service. Administering the Company’s Health & Welfare Plans based on current plan designs, policies, established procedures and in accordance with applicable laws and regulations. Developing and applying expert-level knowledge of Workday and other internal/external HR systems and processes used to administer the Company’s Health & Welfare Plans. Overseeing and monitoring the integrations (file transfers) between internal HR and external vendor systems. Partnering with HRIS to design, enhance, and implement systems and reporting for the successful, effective, and efficient administration of Health & Welfare Plans, including researching/resolving issues and researching/implementing enhancements. Partnering with third-party vendor partners to implement, maintain, and optimize systems and reporting for the successful, effective, and efficient administration of Health & Welfare Plans, including researching/resolving issues and researching/implementing enhancements. Completing census reports, government filings, and other reporting requests as required. Leading, developing, and executing complex functional and regression test plans and test scripts, including creating test scenarios and test cases. Delivering training and guidance to the HR HOME Contact Center and HR managers. Leads, responds to, and troubleshoots inquiries and issues that are escalated. Analyzing and resolving complex and sensitive participant cases and inquiries in accordance with the Company’s benefits program rules and in compliance with laws and regulations Analyzing complex information and data (employee-provided, system generated, etc.) to identify problems, determine root causes, and resolve issues at the root cause Delivering exceptional customer service to internal (HR, managers, employees) and external (terminated employees, retirees, dependents, beneficiaries, and other related persons) stakeholders, including handling difficult conversations and situations Performs and leads special projects including but not limited to, process improvements, system automation, annual audits, compliance activities, and testing of systems features and functionality. What we are looking for Minimum Requirements: Bachelor’s Degree in related field 4+ years of experience in benefits administration or an equivalent combination of experience, education, and demonstrated capability 4+ years of experience working in HR systems Strong analytical and problem-solving skills Strong attention to detail Excellent verbal and written communication skills Demonstrated ability to manage workloads, and competing priorities Demonstrated ability to work under pressure, multi-task, and meet deadlines Demonstrated ability to maintain a high degree of confidentiality and sensitivity to compliance-related matters Demonstrated ability to interact and support all levels of management Additional skills and experience that we think would make someone successful in this role (not required): Experience with Workday or other HR/Benefits systems The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. Stay connected with us on LinkedIn® We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.