Inside Sales - Landisville at J&L Building Materials in Landisville,PA

Summary: J&L Building Materials is a third-generation, family-owned distributor serving professional contractors and builders since 1958. The Inside Sales role focuses on providing exceptional customer service, building relationships, and driving sales while engaging directly with customers at the counter. Responsibilities: - Serve as internal salesperson and ensure that a high level of customer service and satisfaction is provided for all activities under his/her control - Consistently build and maintain positive customer relationships - Enter new customer data and other sales data for current customers into the computer database - Make outbound lead follow up calls to potential and existing customers by telephone and email - Handle inbound sales lead calls to convert calls into sales - Resolve customer complaints and disputes through the proper channels - Provide product demonstrations to qualified customers on request - Emphasize salable features, quotes prices and credit terms, and prepare sales orders - Estimate delivery to customers and investigate and resolve delivery issues as they arise - Coordinate and assist in the stocking, inventory, and cycle counting of all material - Prepare reports on business transactions - Attend all branch meetings - Travel to and attend meetings and seminars for product training - Perform all other duties as assigned Required Qualifications: - High school diploma or equivalent - Minimum of 1 year of experience in customer service, inside sales, or a related field Preferred Qualifications: - Bachelor or associates degree, preferably in a business-related field OR high school diploma or general education degree (GED) and at least one-year related sales experience - Familiarity with the building material industry or construction/contracting experience - Strong familiarity with technology including Microsoft Office Suite, and point of sales or inventory systems - Strong attention to detail and ability to communicate and follow procedures - Exceptional customer service skills Required Skills: Inside Sales, Building Material Industry Knowledge, Construction/Contracting Experience, Microsoft Office Suite, Point of Sales Systems, Inventory Systems, Customer Service Benefits: Full medical, dental, vision benefits coverage, Employer contribution to Health Savings Account if enrolled in the high-deductible health plan, 401K with 6% employer match after 6 months of employment, Profit sharing bonus program, Paid time off, Paid holidays