IT Help Desk Technician at J.J. Taylor Distributing in Tampa, FL

IT Help Desk Technician IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join a growing, family-owned organization with a national footprint and a people-first culture. J.J. Taylor Companies, Inc. is a third-generation, family-owned business headquartered in Jupiter, FL. Since 1958, we’ve grown into one of the largest beer distributors in the country through J.J. Taylor Distributing Florida, and we are a major player in the heavy equipment industry through National Equipment Dealers. We’re looking for an IT Help Desk/Support Technician who enjoys solving problems, helping people, and keeping technology running smoothly across multiple state locations. Why You’ll Love Working Here We offer a competitive, comprehensive benefits package for full-time employees (30+ hours/week), including: • Medical Insurance – Multiple Cigna plans with employer HSA contributions • Dental & Vision – Delta Dental and EyeMed • Supplemental Coverages – Accident, Critical Illness & Hospital Indemnity • Income Protection – Company-paid Life, AD&D, Short- & Long-Term Disability • Employee Assistance Program – 24/7 access through Cigna • MetLife Legal Plan (optional) • 401(k) with Company Match • Tuition Reimbursement – Up to $5,250 annually after one year • Paid Time Off & Paid Holidays • Career development support and a collaborative, team-focused culture What You’ll Do As our IT Help Desk Technician, you’ll be the friendly, first-line technical expert supporting employees across the company. Key responsibilities include: • Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals • Provide phone and in-person support for user issues related to network access, hardware, and software • Support multi-state locations; occasional travel required • Maintain, update, and repair LAN/WAN connectivity including VPN tunnels • Assist with backups, restores, and system monitoring • Serve as primary helpdesk contact for computer and network-related issues • Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.) • Maintain inventory and replacement schedules for hardware and mobile devices • Assign and track company mobile phones and ensure accurate HRIS documentation • Support route accounting software (RAS) as needed • Assist with training, documentation, and keeping technology areas organized What You Bring To thrive in this role, you should have: • Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office • Ability to troubleshoot effectively and work independently • Strong customer service and communication skills • Flexibility to work in a fast-paced, multitasking environment • Ability to lift 15–25 lbs. and perform basic physical troubleshooting tasks • Reliable transportation for onsite visits Education/Experience • Associate degree in Computer Science or related field preferred • High school diploma or GED required • At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications • Prior IT Help Desk experience a plus • Valid driver’s license and acceptable driving record required   Working Conditions • Standard office environment with occasional exposure to electrical equipment • Travel to remote facilities as needed for user support