Associate Customer Support Analyst, New Grad at IXL Learning · Raleigh

Summary: IXL Learning is the country's largest EdTech company, seeking an upbeat, customer-focused, and analytical individual to join their customer support team. The role involves providing customer support, troubleshooting issues, and collaborating with various teams to improve products and services. Responsibilities: - Develop and maintain a high level of product expertise - Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software - Offer ongoing support to customers via chat, phone, and email to ensure their success with our products - Troubleshoot issues and provide expert solutions and workarounds - Analyze and replicate software issues to assist in the creation of bug reports - Create and maintain product documentation for internal teams and customers - Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders Required Qualifications: - BA/BS degree required - Strong written and oral communication skills - Exceptional critical thinking, research, and problem-solving skills - Ability to prioritize tasks and work efficiently - Energetic, positive person who works well independently and with a team - Detail-oriented and exceptionally organized - Quick learner who demonstrates initiative - Passion for improving education through technology! Preferred Qualifications: - Some experience in a customer facing role in a corporate setting is preferred - Teaching/tutoring experience is a plus Required Skills: Customer support experience