Testing Center Proctor - Part Time at Ivy Tech… · Kokomo

Summary: Ivy Tech Community College is seeking a part-time Testing Center Proctor to manage the administration and documentation of certifications and assessments. The role involves ensuring exam security, maintaining academic integrity, and providing excellent customer service within the testing environment. Responsibilities: - Utilize Testing Services statewide scheduling system (CASS) as a single source for appointments: Make appointments, approve appointments, update appointments - Maintain exam security, academic integrity, and candidate confidentiality according to ASOM 4.7 and Testing Services Procedure Guide - Deliver all exams according to vendor and/or operational procedures - When testing is occurring, ensure no other activities are taking place in the same space - Proctor tests are administered at the location by using specified active monitoring techniques - Provide limited software and hardware troubleshooting, contacting internal Tech Support or vendor tech support when needed - Consult with Testing Center Manager to co-develop testing schedule at the site, which includes exams & hours of operations - Consult with Testing Center Manager to resolve testing issues - Defer to the Campus Testing Center Manager for decisions related to what exams will be given at the location - Develop a thorough knowledge of testing center exams, materials, activities, policies, and procedures - Provide exam accommodations as instructed - Promote and demonstrate a professional dress and demeanor at all times - Keep the testing environment clean and looking professional - Provide high-level customer service. Respond to customer queries in a timely fashion - Attend staff meetings and trainings as scheduled - Attend statewide proctor training - Follow FERPA and other vendor confidentiality guidelines - Be familiar with Testing Center resources - Engage with peers through Microsoft TEAMS and other communication methods - Coordinate storage of candidate belongings and the method of candidate monitoring according to the Campus Manager's direction Required Qualifications: - High school diploma required/ Associates preferred - Working knowledge of computers is essential – excellent word-processing and spreadsheet skills are required - Must exhibit excellent interpersonal communication, telephone, confidentiality, and customer service skills - Flexibility and the ability to multitask - Constant sitting, standing, and walking within the office area - Infrequent lifting and bending - Requires the ability to interpret and understand complex assessment instructions, to use problem-solving techniques as they arise, and reason to make decisions - The ability to promote an inclusive environment reflects the broad diversity of backgrounds represented by our students and employees and ensures that every individual feels respected and valued Required Skills: Testing Services scheduling system (CASS), Exam security, Academic integrity, Candidate confidentiality, Software troubleshooting, Hardware troubleshooting, Microsoft TEAMS, Word processing, Spreadsheet Benefits: Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses, Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources, All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings, Fee remission for employees, spouses, and legal dependents.