Front of House Supervisor at Ivy Living in Westlake Village, CA

Position: Front of House Supervisor

Shifts, Time, and Days: Full-Time

Pay Range: $19.00 - $20.00

The Ridge at Westlake Village is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity * Teamwork * Compassion * Commitment * Resilience.

With communities across California, Colorado, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

The Front of House Supervisor is responsible for meeting or exceeding all standards of quality, productivity, and customer service to all residents, prospective residents, and guests in all dining rooms in accordance with property policies and procedures. Additionally, they will be responsible for hiring, evaluating, coordinating, motivating, monitoring performance, scheduling, and supervising the department staff. They will also make recommendations to the Executive Director with respect to staff evaluations, merit pay increases, reprimands, disciplinary actions, and terminations.

Responsibilities:

• Supervise the service of meals to ensure maximum resident enjoyment of the dining experience and that the services are delivered to residents in a continuous, predictable, and efficient manner.
• Assist residents and other servers in all areas of resident meal service (salads, soup, entrees, beverages, desserts, etc.) as necessary.
• Responsible for ensuring the dining room POS system is operating efficiently, accurately, and timely. Trouble-shoots any problems that arise and trains staff on the use of systems.
• Assure compliance with all proper serving techniques/etiquette (e.g., serving from left, clearing used dishes between courses, etc.)
• Supervise performance of all cleaning and side work in the dining room and kitchen areas. Establish and post side work assignments for all dining room personnel on all shifts.
• Chart and assign dining room sections for wait staff, if needed
• Ensure proper set up of dining room tables and server stations with all utensils, chinaware, glassware, sugars, salt, pepper, creamers, and crackers, fill beverage machines and make coffee, juice, etc. as needed.
• Bus tables and return all dishes to the kitchen. Clean tables and chairs after meals and sweep, vacuum and pick up floor areas, as needed. Flip tables by replacing linens, as needed.
• Maintain a clean, sanitary, and clutter-free work environment at all times.
• Participate in formal and informal discussions to identify concerns and to confirm that recommended actions that reinforce each resident’s full potential to live independently and age in place graciously.
• Actively participate in resident orientation programs. Develop appropriate professional relationships with residents through conversation. Remain closely involved in resident transitions to the community during meal times to help ease anxiety and promote engagement.
• Assist with planning of food items for Activities, Marketing, and Special Events, as requested.

Qualifications:

• Must be eighteen (18) years of age
• Must have a high school diploma or equivalent. College course or other education in food service and/or management preferred.
• Prefer one (1) year of experience working in a restaurant or similar environment
• Prefer one (1) year of experience supervising and managing employees
• Able to safely operate standard household equipment (dishwasher, iron, vacuum, washer, dryer)
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
• Able to work with seniors and patiently interact with cognitively impaired individuals
• Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects.
• Able to analyze, solve and respond to problems or concerns.
• Able to obtain and maintain valid first aid certification
• Able to obtain and maintain valid Food Handler’s certification, as needed
• Must pass a Criminal Background check and Health Screening tests, including COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours of start date.
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.