Client Care Advisor (Saturdays) at IVC in Dunfermline, Scotland, GB

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Inglis Vets on a part-time permanent basis.

We are a Veterinary Group with branch surgeries across Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife.

We have a great team and are committed to providing the highest level of veterinary care and customer service to our clients and their pets.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

* Part-time, 10 hours per week

* Saturday day shifts based at our busy main hospital in Dunfermline

Key Responsibilities

* Answer telephone calls and respond to client emails

* Welcome clients and check patients in for appointments

* Process payments accurately

* Complete general administrative duties, including scanning documents and creating invoices

* Work collaboratively with the wider Client Care and clinical teams to deliver an excellent client experience

You Might Be a Great Fit If...

We’re looking for a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

* 6.6 weeks' annual leave plus your birthday off

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.