Implementation Consultant at Itron in Charlotte, NC

Implementation Consultant
Location: United States of America, Illinois, Chicago
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management activities required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations that deliver meaningful outcomes for organizations operating critical infrastructure.
The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Technical/Solution Consultant, Customer Support, Product Management, and Engineering teams to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, stakeholder engagement, and customer enablement activities required to bring customers live, including requirements gathering, timeline management, cross-functional coordination, and functional configuration decisions involving hazard and task libraries, templates, workflows, and role-based permissions.
This is a hands-on leadership role accountable for ensuring the solution is configured to align with customer operational processes while driving successful, on-time implementations in partnership with technical delivery teams. The ideal candidate is customer-focused, collaborative, adaptable, and passionate about helping customers achieve business value through technology.
This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational excellence, innovation, strong communication, and dependable project execution are essential to customer success.
Location: United States (Remote) with up to 50% travel
Duties & Responsibilities
Implementation & Project Leadership
Lead the functional implementation workstream for enterprise customer deployments from project kickoff through go-live, demonstrating accountability for delivery quality, customer outcomes, and overall project success.
Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders.
Facilitate discovery and requirements workshops to understand customer business processes, operational workflows, objectives, and success criteria.
Translate business requirements into scalable, well-documented configuration plans, including hazard and task libraries, templates, workflows, and role-based permissions.
Partner closely with Technical/Solution Consultants to ensure alignment between functional requirements and technical implementation activities, including integrations, SSO, data migration, and environment setup.
Lead customer status meetings, steering committees, and cross-functional alignment sessions, fostering transparency and trust throughout the engagement.
Maintain accurate project documentation, meeting notes, decisions, and implementation artifacts to support repeatable delivery practices.
Act as a trusted advisor, providing guidance and recommendations that help customers maximize value from the platform.
Business Process & Configuration Design
Lead business process design sessions with customer stakeholders, including Safety Managers, Operations Leaders, Supervisors, and other operational teams.
Define and own configuration decisions related to forms, templates, hazard and control libraries, workflows, and system permissions.
Validate that configured processes accurately reflect real-world field operations and customer requirements.
Collaborate with subject matter experts to ensure solutions support day-to-day operational needs while aligning with industry best practices.
Recommend innovative approaches that improve efficiency, consistency, and adoption across customer organizations.
Training, Adoption & Change Support
Support training strategy development and delivery in partnership with customer stakeholders and change management resources.
Identify key champions and stakeholders who can support user adoption and successful rollout activities.
Gather, evaluate, and incorporate user feedback during pilot programs and early go-live phases to drive continuous improvement.
Promote effective change management practices that help customers realize value and achieve long-term success.
Testing, Validation & Go-Live Readiness
Coordinate User Acceptance Testing (UAT) planning and execution from a functional and business-process perspective.
Identify, communicate, and proactively manage implementation risks, dependencies, and blockers.
Support go-live readiness reviews, cutover planning, and deployment activities.
Ensure successful transition of customers to Customer Success and Support teams through complete knowledge transfer and documentation.
Monitor implementation outcomes and contribute to lessons learned activities following deployment.
Scalable Implementation Practices
Identify recurring configuration and implementation challenges and develop reusable templates, playbooks, and best practices.
Collaborate with Product and Engineering teams to influence platform enhancements based on customer feedback and implementation experience.
Create and maintain implementation documentation that improves delivery consistency, reduces manual effort, and increases deployment efficiency.
Contribute to the continuous improvement of implementation methodologies, tools, and customer onboarding experiences.
Required Skills & Experience
3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles.
Demonstrated experience leading project or functional workstreams for enterprise software implementations.
Strong ability to translate customer business requirements into scalable, well-documented configuration and process solutions.
Proven project management capabilities, including timeline management, stakeholder engagement, risk identification, and dependency tracking.
Experience collaborating effectively with technical consultants, customer stakeholders, and cross-functional teams in fast-paced environments.
Excellent written, verbal, and presentation communication skills, with the ability to facilitate workshops and build trusted customer relationships.
Strong problem-solving skills with an agile, solution-oriented mindset.
Ability to prioritize multiple initiatives while maintaining attention to detail and customer satisfaction.
Commitment to accountability, collaboration, and delivering exceptional customer experiences.
Preferred Skills & Experience
Experience implementing software solutions for utility, energy, industrial, infrastructure, or other highly regulated organizations.
Experience deploying software solutions to field or frontline workforces, including mobile applications and operational platforms.
Familiarity with organizational change management, training programs, and technology adoption strategies.
Experience with business process analysis, workflow design, and configuration-intensive SaaS platforms.
Experience creating or supporting operational reporting and dashboards using Power BI or similar analytics tools.
Knowledge of enterprise implementation methodologies and customer onboarding best practices.
Experience working within a high-growth technology company focused on customer success and continuous innovation.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
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