TOC Operator [Salem, VA] at Iteris in Salem, VA

Iteris is looking for a Control Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.

What you will be doing:

Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds Perform continuous surveillance and system monitoring of transportation networks and signals Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork) Initiate and coordinate incident response plans to minimize disruptions and maintain safety Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems Operate a multi-system console environment, managing real-time data and network systems Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511) Provide accurate, real-time customer and traveler information to the public and stakeholders Document incidents and operational activities using reporting and operations systems for tracking and analysis Communicate and coordinate with internal teams, partner agencies, and external responders Report system issues, equipment failures, and roadway hazards to appropriate personnel Support emergency operations (e.g., severe weather, evacuations) and special event traffic management Follow established policies, procedures, and safety protocols at all times

What you need to be successful in this role:

High school diploma or GED Experience in operations, dispatch, monitoring, communications, or customer service roles preferred Strong proficiency with computer systems and Windows-based applications Ability to learn and operate ITS, traffic systems, and network-based technologies Excellent written and verbal communication skills Ability to remain calm and effective in high-pressure, real-time environments Strong attention to detail and ability to manage multiple priorities simultaneously Basic understanding of maps, roadways, and geographic navigation Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays) Willingness to serve as essential personnel during emergencies Experience with traffic operations, transportation systems, or roadway monitoring preferred Familiarity with CCTV surveillance, signals, and control systems a plus Background in incident management, dispatch, or emergency response a plus Experience working in a control center or console-based environment highly preferred

Iteris anticipates paying $19.00 for this role.

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