Customer Success Executive – Arabic &… at iTack Solutions · Karachi

Location: PECHS Block 2
Experience: 6 Months – 2 Years
Employment Type: Full-Time

Job Summary:

We are looking for a customer-focused Customer Success Executive who is fluent in Arabic and English to manage customer relationships, resolve queries, and ensure a positive customer experience.

Key Responsibilities:

• Communicate with customers via calls, WhatsApp, and email.
• Handle customer queries, concerns, and complaints professionally.
• Build and maintain strong customer relationships.
• Support customer onboarding and follow-ups.
• Coordinate with internal teams to resolve customer issues.
• Maintain customer records and follow-up activities.
• Support customer retention and satisfaction initiatives.

Requirements:

• 6 months–2 years of experience in Customer Success or a similar role.
• Fluent in Arabic and English
• Strong communication and interpersonal skills.
• Customer-oriented with good problem-solving abilities.
• Good follow-up and organizational skills.
• Healthcare industry experience will be a plus.
• Experience with CRM tools is an advantage.

What We Offer:

• Competitive salary package
• Professional growth and learning opportunities
• Supportive and collaborative work environment
• Career development opportunities

If you are passionate about customer success and enjoy building strong client relationships, we’d love to hear from you.

Apply now and become part of our growing team!

Application Question(s):

• How much relevant experience do you have in Customer Success?
• Are you fluent in both Arabic and English?
• Do you have experience in healthcare, HealthTech, hospitals, clinics, or medical software?
• Have you handled customer onboarding from initial handover to go-live?
• Have you conducted customer training sessions or product demonstrations?
• what will be your notice period?
• what is your current salary?
• what is your expected salary?

Work Location: In person