Mac Expert / macOS IT Specialist at IT Support Guy · Sydney

About Us

We are an [IT Services / Digital Marketing / Tech Support] company providing comprehensive technology solutions to businesses and individuals. We are looking for a Mac Expert with strong experience in macOS environments, Apple ecosystem management, and troubleshooting to support our clients and internal teams.

Responsibilities

• Provide advanced support for macOS, iOS, and Apple ecosystem devices.
• Install, configure, and troubleshoot Mac hardware, software, and peripherals.
• Manage user accounts, backups, and security settings across Mac environments.
• Set up and maintain MDM (Mobile Device Management) solutions for Apple devices.
• Assist with network connectivity, cloud services (iCloud, Google Workspace, Microsoft 365), and cross-platform integration.
• Perform regular system updates, patch management, and preventive maintenance.
• Train users on macOS best practices, applications, and productivity tools.
• Document technical issues and create knowledge base articles.

Requirements

Requirements

• Proven experience as a Mac Expert / macOS IT Specialist / Apple Certified Support Professional (ACSP) or similar role.
• Strong knowledge of macOS, iOS, Apple ID management, and Apple ecosystem integrations.
• Familiarity with MDM solutions (e.g., Jamf, Kandji, Intune for macOS).
• Experience with networking, VPNs, and cloud-based collaboration tools.
• Ability to troubleshoot both hardware and software issues efficiently.
• Excellent problem-solving and communication skills.
• [Optional] Relevant Apple certifications (ACSP, ACTC, ACMT) are a plus.

Benefits

Benefits

• Competitive salary / hourly rate
• Flexible working hours / Remote work options
• Opportunity to work with diverse clients and projects
• Professional growth and certification support