Apple Device Specialist (Mac, iPhone &… at IT Support Guy · Remote

This is a remote position.

As an Apple Device Specialist, you will be responsible for providing expert-level support, configuration, and management of Apple products including Macs, iPhones, iPads, and associated Apple services such as iCloud, Apple Business Manager, and device enrollment platforms. In addition to top-tier technical support, your role will emphasize device hardening, mobile security, and endpoint protection—ensuring all Apple devices are securely deployed, properly managed, and compliant with cybersecurity best practices in a business environment.

• Provide Tier 2/3 support for macOS and iOS devices (MacBook, iPhone, iPad).
• Enforce and maintain Apple device security best practices including encryption, secure boot, FileVault, Gatekeeper, etc.
• Implement and manage MDM solutions (Jamf, Intune, Mosyle, Kandji) for secure deployment and lifecycle management.
• Manage and secure Apple Business Manager, Volume Purchase Program, and Automated Device Enrollment.
• Administer Apple ID, iCloud, and App Store configurations securely in business environments.
• Apply cybersecurity policies for Apple endpoints including antivirus, firewalls, VPNs, secure network profiles, and patching.
• Monitor and respond to device compliance violations, unauthorized apps, or risky configurations.
• Support security audits and ensure devices meet CIS benchmarks and industry compliance standards (ISO27001, NIST, etc.).
• Collaborate with cross-functional teams to ensure secure integration with Windows AD, Exchange/O365, VPN, and cloud services.
• Provide documentation and training for end-users on secure Apple usage.

Requirements

• 1+ years hands-on experience supporting Apple devices in a corporate or MSP setting.
• Strong knowledge of macOS, iOS, iPadOS, and the Apple ecosystem.
• Deep understanding of endpoint security for Apple devices.
• Experience with MDM, Apple Business Manager, and secure deployment frameworks.
• Working knowledge of cybersecurity tools such as antivirus, vulnerability scanning, disk encryption, and network firewalls.
• Apple Certifications (ACSP, ACTC, Jamf 200/300, or equivalent) are highly desirable.
• Bonus: Experience with SSO, Intune Conditional Access, and integration with Microsoft 365 security tools.