Quality Assurance Analyst at iSupport… · Pasig

The Quality Assurance Analyst is responsible for ensuring that the products and services provided by the company meet the required quality standards. This individual will play a critical role in testing software applications, identifying defects, and suggesting improvements to ensure customer satisfaction and compliance with industry standards.

Key Responsibilities:

• Test Planning & Design

  • Analyze business requirements and technical specifications to develop detailed test plans and test cases.
  • Collaborate with the development and product teams to understand functionality and establish clear quality standards.
  • Create, review, and update test documentation including test cases, test scripts, and test data.

• Test Execution

  • Execute manual and automated tests to identify software bugs, issues, and areas for improvement.
  • Conduct regression testing, performance testing, usability testing, and functional testing across platforms.
  • Track and report defects, ensuring proper documentation and communication of the findings to the development team.

• Collaboration & Communication

  • Work closely with developers, product managers, and other stakeholders to ensure that defects are effectively identified and resolved.
  • Provide feedback to improve the functionality, user experience, and performance of the product.
  • Participate in sprint planning, stand-ups, and retrospectives in an Agile environment.

• Quality Assurance Processes

  • Contribute to the development and refinement of QA processes, tools, and methodologies.
  • Stay up to date with the latest trends and advancements in software testing, automation, and QA practices.
  • Ensure that all products meet internal quality standards and external compliance requirements before release.

• Reporting & Metrics

  • Prepare detailed reports on test results, metrics, and performance indicators for management review.
  • Monitor product quality and implement strategies for continuous improvement.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

• Proven experience as a QA Analyst or similar role in software testing

• Strong knowledge of QA methodologies, tools, and processes

• Experience with automated testing tools (e.g., Selenium, JIRA, Postman)

• Proficiency in manual testing with a keen eye for detail

• Understanding of Agile and Scrum methodologies

• Excellent problem-solving and analytical skills

• Strong communication and collaboration abilities

• Free lunch meal, fruits, snacks, and drinks

• Onsite gym with a free professional instructor

• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP

• Weekly engagement activities with prizes that are up to 3,000 PHP

• Free upskilling academy to improve your performance and skillset

• State-of-the-art facilities from toilets to your workstation

• Amenities such as sleeping quarters, game area, chat room, shower room