Voice Support for Healthcare Account |… at iSTA Solutions · Makati

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Client specific toles and responsibilities:

Inbound Support

• Receiving calls from client and address their concern / refill prescription

Verification

• Calling clients for verification and process new prescription called in by the vet / doctor.

Customer Support

• Provides customer support through different communication channels (phone, email, chat).

• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.

• Collaborates with colleagues and different departments to resolve complex issues

• Maintains accurate records on customer interactions, transaction, feedback, etc.

• At least 6 months BPO experience handling any US Healthcare campaign

• Excellent English communication skills (Oral and Written)

• Must be Detail Oriented

• Ability to multitask (taking in calls and responding to email)

• organized and keen attention to details

• Must know how to use MS Word, Excel, Outlook

• Willing to work ONSITE in Buendia, Makati

• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives