Product Manager - Customer Experience at ISS |… · Boston

Product Manager - Customer Experience Location: Boston, MA, US Let’s be #BrilliantTogether We are hiring a Product Manager for our MarketPro Product Group. ISS MI is the leading provider of data, insights, and analytics on the firms and people driving the financial services and insurance industries across North America. This position supports the product organization in collecting user feedback, defining the problem statement, writing user stories, demonstrating features, client engagement, customer support, and monitoring usage. What You'll Do: Define business requirements and user stories/tickets Own and manage prioritization of product backlog Manage release cycles and coordinate with internal resources for development, testing, and marketing communications. Partner with development, QA, data operations, and business development to align with business priorities. Define key performance indicators for reliability and usage of the product capabilities Document key decisions to avoid any uncertainties. Evangelize the product features and benefits to enable the sales and account management teams to speak to the value creation Support product managers by supervising the product roadmap execution to deliver scalable and best-in-class capabilities Work cross-functionally with other product teams within and across business units, multiple scrum teams, and different development processes Support the sales team with the sales process to ensure customer success Assist support team with customer product issues What We Need from You: 3–6 years of experience in a B2B SaaS environment, ideally in product support, implementation, customer success, or a related role close to customers Bachelor’s degree required. Degree concentration or additional coursework in analytical disciplines such as Computer Science, Management Information Systems, Economics, Finance, or similar fields is a plus. Hands-on experience working with web-based applications and understanding how systems, data, and workflows connect Proven ability to break down ambiguous problems into structured requirements Strong written and verbal communication skills, especially when explaining technical concepts to non-technical stakeholders Comfort working with engineers and participating in agile product development processes Customer-first mindset with a growing interest in long-term product impact (not just short-term fixes) Passionate about finding analytical solutions to business problems Preferred analytical curiosity, meticulous with a strong attention to detail, outstanding interpersonal skills, and ability to read the room Eagerness to learn about industry operating environment and new data/technology concepts What We Offer Competitive Compensation — The expected base pay range for this role based in Boston, MA is $95,000 - $105,000 (based on experience and education) with additional performance-based incentives. Career Growth & Learning — Work alongside industry experts, gain deep knowledge and expertise, and develop a rewarding long-term career. Comprehensive Benefits — Health, dental, vision, 401(k) with company match, paid time off, parental leave, and more. A Welcoming, Mission-Driven Culture — Join a global organization committed to driving positive environmental and social impact. Hybrid & Flexible Work Environment in aConvenient Location - The role is based in our downtown Boston office. #LI-MK1 #MidSenior #ProductMgt #MIN What You Can Expect from Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. Visit our website: https://www.issgovernance.com View additional open roles: https://www.issgovernance.com/join-the-iss-team/ We are proud to offer the following featured benefits Medical, Dental, and Vision coverage 401(k) with a company match up to 9%, including a Safe Harbor contribution Flexible Spending Account (FSA) and commuter benefit programs Generous paid time off Volunteer Day Paid parental leave Hybrid working options Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.  For more information, please view https://www.dol.gov/agencies/ofccp/posters. ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws.  ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities.  ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment.  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com.  This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online.  Only messages left for this purpose will be returned.  Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.