Microsoft 365 Engineer at ISS |… · Makati…

Microsoft 365 Engineer Location: Makati City, Philippines Let’s be #BrilliantTogether Overview Join ISS STOXX as aMicrosoft 365 Engineerand play a pivotal role in shaping ourmodern digital workplacewithin a global IT Service Delivery organization. As part of the End User Computing Engineering team, you will design, implement, and supportcutting-edgeMicrosoft 365 solutionsacross SharePoint Online, Microsoft Teams (including Teams Phone), Exchange Online, Power Platform, Power BI, Microsoft 365 Copilot, and security services. In this role,you’llleverageyour deep M365expertiseto deliversecure, scalable, and user-focused solutions, while drivingservice optimization, M&A integrations, and adoption of innovative technologies such as AI and Copilot. You will also ensure that all solutions align withenterprise security, compliance, and governance standards. Working in ahighly collaborative, global environment(US, EMEA, APAC), this Manila-based role follows aUS Eastern Time schedule, whereyou’llact as aTier 3 expert, solving complex challenges and continuously improving the end-user experience. We’relooking foraproactive, solutions-driven professionalwho thrives in a fast-paced setting, communicates effectively across teams, and is passionate aboutinnovation, automation, and delivering exceptional user experiences. This is your opportunity to make a real impactinadvancing ISS STOXX’scloud-first, secure, and intelligent workplace. Responsibilities Microsoft 365 Administration:Manage andoptimizecore M365 services includingSharePoint Online, Microsoft Teams (incl. Teams Phone), and Exchange Online, covering configuration, permissions, policies, mail flow, and integrations to ensure reliable collaboration and communication. Copilot & AI Enablement:Lead implementation and governance ofMicrosoft 365 Copilot and AI features, including tenant configuration, access management, and driving adoption through guidelines, training, and support. Power Platform & Analytics:Develop andmaintainPower Apps and Power Automate solutionsfor process automation, anddesign/manage Power BI reports and dashboards, including workspace administration, data gateways, refresh schedules, and enforcing datasecurity best practices. Security & Compliance:Partner with Security teams to manageMicrosoft Defender and M365 security tools,monitoralerts, and implement threat protection (anti-phishing, anti-spam, safe links). Conduct audits to ensure compliance across configurations, permissions, DLP, retention, and access controls. M&A Integration:Lead Microsoft 365 workstreams formergers and acquisitions, includingEntra ID identity integration, Exchange migrations, SharePoint/OneDrive content migration, and Teams tenant integration, ensuring secure and seamless transitions. Monitoring & Incident Management:MonitorM365 service health, performance, and usage, lead incident response and resolution, coordinate with Microsoft support, and providetimelystakeholder updates. Cross-Functional Delivery:Collaborate with IT (Security, Infra, Service Desk, Applications) and business teams onprojects, migrations, integrations, and rollout of M365 solutions, ensuring alignment with identity, network, and enterprise systems. Documentation & Enablement:MaintainSOPs, runbooks, and technical documentation, contribute to global standards, andtrain/mentor support teams and usersto strengthen adoption and support capability. Tier 3 Support & Continuous Improvement:Provide expert support for complex M365 issues, performroot cause analysis, and drive improvements throughautomation, self-service, and user enablementto enhance operational efficiency and userexperience. Qualifications 5+ years of enterprise IT experience, with a strong focus onMicrosoft 365 administration and support. Hands-onexpertisewithSharePoint Online, Microsoft Teams, and Exchange Online (or hybrid), including configuration, security, mail flow, and troubleshooting at scale. Power Platform and Power BI experience, building business solutions (Power Apps, Power Automate), administering environments, and designing insightful reports and dashboards. Strong identity, security, and compliance knowledge, includingMicrosoft Entra ID, conditional access, Defender for Office 365, DLP, and Microsoft 365 security tools. Advanced automation skills, usingPowerShell and Microsoft Graphto streamline M365 administration and operations. Operational experience in enterprise IT environments, with familiarity inITSM tools(e.g., ServiceNow, Jira) andITIL-based service delivery models. Excellent communication and documentation skills, able to translate complex technical concepts for both technical and business audiences. Analytical, self-driven, and customer-focused, with a proven ability to solve complex cloud service issues in fast‑paced environments. Flexible and collaborative, comfortable working across time zones (US Eastern Time) and supporting global teams. Bachelor’s degree in IT or related field, or equivalent professional experience;Microsoft certification preferred. Work Location & Schedule Primarily on a non-traditional / nightshift (8PM - 5AM Manila time) Hybrid working arrangement (3 days' work onsite per week) Officelocatedat 15thflr. Ayala North Exchange Tower 1, Ayala Makati #LI-EA01 #LI-HYBRID #IT What You Can Expect from Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. Visit our website: https://www.issgovernance.com View additional open roles: https://www.issgovernance.com/join-the-iss-team/ Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.