Parking Manager at ISS India in Bengaluru

Role & responsibilities

Key Responsibilities

* Manage end-to-end parking operations for large corporate campuses, malls, commercial complexes, or high-footfall facilities.

* Handle high-volume vehicle movement, including peak-hour traffic management and entry/exit flow.

* Plan and implement efficient parking layouts, vehicle allocation, and traffic circulation.

* Manage parking manpower including supervisors, attendants, marshals, valet staff, and other operational personnel.

* Prepare shift rosters, manpower deployment plans, attendance and productivity reports.

* Ensure smooth coordination between parking, security, facility management, housekeeping and client teams.

* Monitor parking occupancy and optimize available parking spaces.

* Handle VIP/VVIP parking, employee parking, visitor parking, vendor parking and reserved parking.

* Ensure proper implementation of parking SOPs and service standards.

* Monitor and manage parking technology such as boom barriers, parking management systems, ANPR, RFID, QR-based systems, ticketing systems and payment systems.

* Handle customer/tenant/employee complaints related to parking and ensure timely resolution.

* Monitor parking revenue, cashless transactions, ticketing and reconciliation where applicable.

* Ensure compliance with safety, security, fire and emergency procedures.

* Conduct regular audits of parking areas, equipment, signage and vehicle movement.

* Coordinate during events, peak footfall periods and special occasions to ensure smooth parking operations.

* Prepare daily/weekly/monthly MIS reports covering occupancy, manpower, incidents, revenue and operational performance.

* Train parking staff on customer service, traffic management, safety and emergency handling.

* Identify operational gaps and implement process improvements to improve efficiency and customer experience.

Interested candidate can share their CV at swagatika.l@in.issworld.com