India - CLS Operations Supervisor (Internal) at ISS Group… · Mumbai

India - CLS Operations Supervisor (Internal)

Location: Mumbai, Maharashtra

Who are Inchcape
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Main Purpose of Job :

The Supervisor is responsible for overseeing the day-to-day operations of Husbandry Hub Services, ensuring the efficient execution of vessel port call activities, PDA/Close Estimate management, stakeholder coordination, customer service delivery, and team supervision. The role requires strong operational, commercial, and analytical capabilities to manage customer accounts, review contractual requirements, validate costs, resolve operational and financial queries, and drive service excellence.

Key Accountabilities :

• Supervise daily Husbandry Hub operations and ensure timely execution of vessel port call activities in accordance with customer requirements and service level agreements (SLAs).
• Manage PDA and Close Estimate processes, ensuring accuracy, timely submission, and effective financial control.
• Coordinate with local offices, port agents, vessel operators, customers, and internal stakeholders to ensure seamless service delivery and operational efficiency.
• Review, validate, and approve PDAs, Close Estimates, ensuring compliance with agreed tariffs, contracts, customer agreements, and pricing structures.
• Conduct cost analysis and challenge discrepancies, unusual charges, and high-value expenses through comparison with historical records and supporting evidence.
• Monitor operational and commercial performance, identify improvement opportunities, and drive cost optimization initiatives.
• Independently manage assigned customer accounts, ensuring contractual obligations, reporting requirements, and customer expectations are consistently met.
• Review customer agreements, tariffs, SOPs, and commercial arrangements to ensure operational compliance and identify contractual or commercial risks.
• Act as the primary escalation point for operational, financial, and service-related issues, ensuring timely investigation, resolution, and communication with stakeholders.
• Review and respond to customer queries, DA challenges, and exception cases by providing clear comments, valid and verified justifications.
• Perform quality checks on PDA / Close estimates, prior customer submissions to ensure accuracy, completeness, and compliance with company standards.
• Prepare and review operational reports, KPI updates, management summaries, and customer communications.
• Draft professional operational and commercial correspondence and escalate critical risks or unresolved issues to management where necessary.
• Lead, mentor, and develop team members through performance management, coaching, workload allocation, and technical guidance to achieve operational excellence.
• Promote a culture of accountability, continuous improvement, customer focus, and adherence to company policies and procedures.
• The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.
  

Key deliverables :

• Customer Focus
• Decision Making
• Flexibility
• Team Leadership
• Initiative
• Interpersonal Skills
• Thoroughness
• Verbal & Written Communication

Competency Requirement

Core:

• Customer Focus
• Ethics and Integrity
• Organizational Commitment

• Health & Safety Compliance
  

Key

• Teamwork
• Planning and Delivery
• Business Administration
• Adaptability and Change

• Managing Work Processes

Management

• Business
• Acumen
• Managing Performance
• Leadership
• Shares the Vision

Knowledge, Experience and Skills :

Essential

Proficiency with Microsoft Office (Word, Excel, PowerPoint)

Desirable

Working knowledge of Port Agencies and Ship Managers

Eligibility Requirement:

• Minimum 4+ years of experience in the maritime industry preferably in Vessel Operations, Port Agency Operations, Crew Logistics Services, or DA Cost Management.
• Demonstrated experience in end-to-end vessel port call management, including DA review and verification, operational coordination, stakeholder management, cost control, issue resolution, and escalation handling.
• Proven ability to oversee operational and commercial requirements and effectively address operational challenges while leading teams and driving service excellence.
• Strong communication, problem-solving, and decision-making skills, with the ability to collaborate effectively with customers, agents, vendors, and internal stakeholders.
• Ability to work in a fast-paced environment, manage multiple priorities, and ensure compliance with operational and commercial KPIs.

Education and Professional Qualification :

Essential:

Graduate

Desirable:

Any Maritime industry related courses

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the cente of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:

• A retirement savings plan

• Life assurance

• Holiday

• Competitive salary

• Employee Assistance Programme

• Career development and progression opportunities

• Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.