isp.net→
IT Specialist 1 at isp.net in Las Vegas, NV
Skills
Job Description
Our company is dedicated to enriching our customers' experiences through the delivery of cutting-edge products. We strive to surpass industry standards, pioneering innovative solutions to ensure the swiftest and highest-quality Internet and data center services. At isp.net, our unwavering commitment to customers is evident through our provision of live, local, and dedicated technical support, available 24/7.
Essential Duties and Responsibilities:
- Internal Workstation Management: This includes workstation setup, maintenance, troubleshooting hardware, software, and basic network issues within the business. Responsibilities also involve maintaining IT assets, assisting with office software configuration, contributing to documentation, and implementing software packages through Action1.
- External Client Support: This involves providing support to clients via outbound calls, emails, and tickets. This may also include basic field tasks such as running speed tests, AirNet coverage tests, and test VoiceNet. As needed, work with Network Engineering as remote hands.
Primary Responsibilities
- Complete daily tasks, including reading and responding to all emails, managing the IT ticket queue, and reviewing the day's jobs with the Operations team.
- Provide onsite testing and remote assistance to the Network Engineering team for all isp.net services.
- Escalate complex issues to Level 2 IT or other departments as needed.
- Parts run to field techs.
- Complete internal and client-facing jobs as assigned.
- Set up and repair office workstations.
- Maintain accurate documentation of all office workstations.
- Trace and re-terminate CAT5 cables.
- DC1 and DC2 colocation sweeps.
- Office printer maintenance and troubleshooting.
- Update billboard images with VNNOX.
- Review Action1 weekly to validate and push system updates.
- Communicate effectively with Network Engineering, Customer Service, and Field Technicians to ensure smooth operations.
- Maintain punctuality and adhere to established attendance policies.
- Availability to work any shift.
- Other duties as assigned by management.
Qualification and Skills:
Educational & Professional:
Valid driver's license with a clean driving record.
Ability to pass background checks.
Spanish Speakers are a plus.
Technical Skills:
Knowledge of how to configure office software (Microsoft 365, Outlook, Adobe)
Security awareness, including understanding password requirements and recognizing suspicious websites and downloads.
Wired and wireless networking concepts.
Basic network troubleshooting (tracert, ping, ipconfig…)
Knowledge (Crimping Cables, Toning Cables, Testing Ports)
Soft Skills
Excellent problem-solving skills.
Strong communication and customer service skills.
Staying calm under pressure.
Ability to multitask, prioritize, and manage time effectively
Provide clear information to non-technical customers and staff.
Physical & Environmental:
Ability to lift and carry equipment up to 50 lbs.
Visual acuity to distinguish colors and fine details for installation and troubleshooting.
Ability to work in various outdoor conditions, including inclement weather.