Engineer - Cebu at Isos Technology in Remote

Job Description

Isos Technology is looking for an energetic and personable professional to join our team. This person will thrive in a fast-paced environment and who effectively builds relationships both inside and outside of the organization. They are dedicated to meeting the expectations and requirements of our clients and the Isos team. You should be excited to provide innovative, sustainable solutions to some of the largest companies in the world as we help them to implement and maintain the Atlassian tools and more.

This is a remote position; however, we are seeking candidates based in the Cebu area so they can remain within close proximity to our office when needed.

Technical Responsibilities: As an Engineer you will function as the first-line of support for technical questions for Atlassian managed service and support engagements. You will have the following technical responsibilities:

• Serve as Atlassian tools subject matter expert; advise clients on Atlassian, related technologies, and Isos' Atlassian services best practices, guidelines and recommendations
• Support highly available installations of Atlassian products in mostly Linux but sometimes Windows environments. Products include, but are not limited to: Jira, Confluence, BitBucket, Bamboo and FishEye/Crucible, and Crowd.
• Support existing application deployments, including upgrading and patching often via configuration management tools such as Ansible, Puppet, Chef, etc.
• Provide best practices and guidance in both on premise and Cloud-based environments. May include work with CloudFormation or Terraform.
• Maintain Atlassian tools in both Linux and Windows environments.
• Set-up, maintain and tune relational databases, including, but not limited to: PostgreSQL, MySQL, SQL Server and Oracle.
• Work with, configure and integrate with authentication / directory services like Active Directory (LDAP), Crowd, OAuth, Okta and SAML.
• Maintain and use version control systems like Git, Subversion and Mercurial.
• Write system administration scripts in Bash, PowerShell, Python or Ruby.
• Work with and understand complex networking topologies and concepts.
• Interpret, maintain and augment system and network monitoring system.
• Use automated security testing platforms in order to audit and secure web-based applications.
• Perform secondary support for end-user activities in the Atlassian tools, such as: create maintain workflows in Jira, author content in Confluence, create build plans in Bamboo, etc.

Technical Objectives: As an Engineer you will have the following objectives:

• Serve as Atlassian Tools Subject Matter Expert; advise clients on Atlassian, related technologies and Isos Atlassian Services best practices, guidelines and recommendations
• Isos Atlassian Platinum Partnership is dependent on having certified and accredited resources. You will acquire and maintain the required technical and sales certifications in your first calendar year of employment and every subsequent year thereafter.
• Acquire and maintain at least one non-Atlassian professional accreditation or certification in your first calendar year of employment and every subsequent year thereafter. The certification should be relevant to Isos objectives and may include certifications on technologies or methodologies such as: AWS, Certified Scrum Master, Linux, etc. Isos will sponsor the exams, training and study materials to reach this objective.
• Regularly contribute informative and engaging original content to be used in Isos Atlassian Support and Services marketing efforts in the form of white papers, blog posts and social media status updates

Required Skills: To function in the role of Engineer, Isos requires you already have the following demonstrable and verifiable skills:

• Ability to conduct yourself professionally and within Isos values
• Ability to effectively manage time and expectations with internal resources and clients
• Ability to manage multiple clients and issues simultaneously
• Ability to communicate effectively (both orally and in writing) for technical and business operations audiences
• Ability to function on a highly collaborative team of fellow engineers as well as front end application admins
• Minimum 2+ years experience and/or expert knowledge of working in a technical operational environment that involves:
  • Configuring and working with various deployment methodologies, including "bare-metal", VM and Cloud (e.g AWS)
  • Configuring and scripting for various operating systems with a strong focus on Linux and Windows
  • Experience with configuration management tools such as Ansible, Puppet, Chef, etc. ○ Working with, configuring and integrating with authentication / directory services like Active Directory (LDAP), Crowd, Auth and SAML
  • Supporting and working with relational databases, with a strong focus on MySQL and PostgreSQL
  • Third-party and custom application installation, configuration and/or support
  • Experience scripting using REST APIs

Key Competencies

• Technical Problem Solving - Ability to troubleshoot complex issues, identify root causes, and develop effective, sustainable solutions across multiple technologies and environments.
• Client Focus - Builds trusted relationships with clients by understanding their needs, managing expectations, and delivering exceptional service and support.
• Communication Skills - Communicates clearly and effectively with both technical and non-technical audiences, translating complex concepts into actionable recommendations.
• Adaptability & Learning Agility - Quickly learns new technologies, embraces change, and continuously develops expertise to keep pace with evolving client environments and industry trends.
• Ownership & Accountability - Takes initiative, follows through on commitments, and assumes responsibility for delivering high-quality outcomes and ensuring client success.

Other Things We Look For

• A Passion for Continuous Learning -Demonstrates curiosity and enthusiasm for expanding technical knowledge, earning certifications, and staying current with emerging technologies.
• Collaborative Mindset - Enjoys working as part of a team, shares knowledge freely, and contributes to a positive, supportive work environment.
• Ability to Thrive in a Fast-Paced Environment, effectively manages multiple priorities and remains organized and composed in dynamic, client-driven situations.
• Proactive and Self-Motivated Approach - Identifies opportunities for improvement, takes initiative without being directed, and actively works to solve problems before they escalate.
• Strong Remote Work Discipline -Demonstrates accountability, time management, and excellent communication while working independently in a remote-first environment.

About Isos Technology

Isos Technology is a premier consulting services provider dedicated to empowering organizations through technology, people, and best practices. Founded in 2005, we began by creating Enterprise Java solutions and quickly embraced Jira and Confluence to enhance our consulting practice. Recognizing the power of these tools, we transitioned to become an Atlassian Partner in 2014 and attained Platinum Solution Partner status in 2016. Today, we're focused solely on Atlassian, with a mission to excel as the top Atlassian consulting firm in the US. In 2022, Isos joined The Acacia Group and expanded its reach by acquiring MajorKey Technologies, HyperVelocity Consulting, and Stack Intelligence's Atlassian practices. This strategic growth solidifies our position as one of the largest Platinum Solution Partners in the Atlassian ecosystem! In 2026 we were recognized as Atlassian Partner of the Year: Customer Success and Nonprofit Impact Award winner.