Customer Care Executive at iSON Xperiences in Noida

Reference : HR MUSKAN

What we're looking for:

1+ year of experience in Customer Service (BPO/KPO/International Process)

Minimum 6 months of Email Support or back office Support experience

Excellent verbal and written communication in English

Strong problem-solving and multitasking skills

Typing speed of 30 to 40 WPM with 90%+ accuracy

Experience in E-commerce/Retail customer support is an added advantage.

What you'll do:

Manage customer queries across social media platforms

Resolve customer issues within SLA

Coordinate with internal teams for end-to-end resolution

Handle tickets, follow-ups, and reporting

Deliver an exceptional customer experience while achieving KPIs