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Business Systems Analyst - Operational… at Irving Oil · Saint John
Job Description
Business Systems Analyst - Operational Business Technology Solutions
Location: Saint John
As a Business Systems Analyst within Operational Business Technology Solutions, you will work across business operations, Technology teams, vendors, and project delivery partners to investigate needs, clarify requirements and risks, shape recommendations, and support solutions from intake through implementation and continuous improvement. Your goal will be to deliver practical, fit-for-purpose solutions that support operational business outcomes while balancing technology requirements, risks, constraints, and stakeholder needs. Your success will come from building strong relationships, communicating effectively, navigating ambiguity, identifying risks and dependencies early, and collaborating with teammates and stakeholders to deliver successful business and technology solutions.
What We Offer:
Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
Paid Vacation – Plus an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities:
Lead discovery with business stakeholders to understand operational challenges, current-state processes, desired outcomes, constraints, dependencies, and measures of success
Translate business needs into clear and traceable requirements, acceptance criteria, process models, solution options, and recommendations
Coordinate work across business stakeholders, Technology teams, vendors, project managers, architects, cybersecurity, infrastructure, and support teams
Support delivery activities including intake management, stakeholder coordination, scheduling, change requests, and transition to support
Monitor operational, technology, cybersecurity, and delivery risks and escalate concerns with recommended actions when required
Prepare concise and decision-focused status updates, reports, and communications for stakeholders and leadership
Build effective stakeholder relationships and promote shared understanding of business priorities, operational realities, technical constraints, and cybersecurity best practices
Contribute to continuous improvement activities by sharing knowledge, supporting team members, and enhancing team processes and tools
Your Skills:
Strong business analysis and requirements gathering skills with the ability to translate business needs into practical solutions
Ability to analyze complex problems, challenge assumptions, identify risks and dependencies, and recommend appropriate actions
Strong communication, facilitation, and relationship-building skills with the ability to engage both business and technical audiences
Ability to organize complex work into clear, actionable deliverables and maintain traceability from problem identification through implementation and support
Working knowledge of technology solution delivery lifecycles, including requirements, testing, implementation, support, and continuous improvement
Proficiency with collaboration and delivery tools such as Microsoft 365, SharePoint, Teams, ServiceNow, Planner, or similar platforms
Your Experience:
Post-secondary degree or diploma in a related discipline, or an equivalent combination of education and experience
Five or more years of progressive experience in business systems analysis, solutions analysis, technology delivery, quality assurance, application ownership, or related roles
Experience working with business stakeholders, Technology teams, vendors, and project delivery teams in operational, industrial, manufacturing, transportation, refinery, or similarly complex environments considered an asset
The expected annual salary range for this position is $66,267 - $87,804. Placement within the range will be based on relevant experience, qualifications and skills.
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
Job Requirements - Work Experience
Job Requirements - Education