Dispatcher / Inside Sales at Irving Materials in Evansville, IN

DISPATCHER / INSIDE SALES The primary responsibility of the Inside Sales/ Dispatcher is delivering an exceptional customer service experience when communicating with our customers and applying extreme attention to accuracy when entering orders. Inside Sales Representatives will face a variety of customer requests; primarily taking orders for delivery, requests for pricing, and advice on our product line. Position is responsible for maintaining a high level of customer service by taking customer orders accurately and courteously to allow the dispatcher and scheduler to arrange for on-time delivery. Key Responsibilities: • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas. Assists in health and safety incident response as needed • Manage large volume of inbound and outbound calls. • Maintain professionalism and composure under stressful conditions. • Identify customer needs and be able to ask clarifying questions. • Upsell value added products when applicable to customers. • Build sustainable relationships with customers, both internal and external. • Provide sales support to customers. • Receive orders and schedule them properly. • Give pricing for COD customers. • Record customer orders accurately into the Command Data system. • Guide and recommend products for specific applications. • Work very closely with other team members  to ensure customer commitments can be achieved. • Record all changes requested by customers accurately and promptly in Command and advise the dispatcher of such changes as soon as they have been recorded. • Responsible for order accuracy through attention to detail & timely correction to errors. • Other duties as assigned. Requirements: • Strong phone skills -- verbal and active listening. • Problem solving and analysis skills. • Team work: Supportive, collaborative and cooperative. • Detail oriented with strong data entry skills. • Customer focus and adaptability to the caller. Maintain a professional demeanor with internal and external clients. Maintain a professional and calm attitude under stressful situations. • Ability to multitask, set priorities and manage time effectively. • Must be able to work in a high stress and fast paced environment. • Knowledge of market geography. • Ability to learn quickly in a highly fluid environment. • Willingness to Learn business specific computer programs.