IT Support Technician at IronEdge Group in Remote

Summary: IronEdge Group is the premier IT solutions provider for small-to-medium sized businesses, and they are seeking an IT Support Technician to provide front-line technical support to end users. The role involves troubleshooting server and network systems, interacting with clients, and providing exceptional customer service in a fast-paced environment. Responsibilities: - Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism - Communicating effectively with co-workers cross-functionally via Microsoft Teams - Extraordinary focus on customer service - Keen ability to problem solve - Ability to interact in a variety of situations, including customer service, orientations, training, and networking - All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities - Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions Required Qualifications: - Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism - Communicating effectively with co-workers cross-functionally via Microsoft Teams - Extraordinary focus on customer service - Keen ability to problem solve - Ability to interact in a variety of situations, including customer service, orientations, training, and networking - All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities - Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility - Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions Required Skills: Technical Support, Server Troubleshooting, Network Troubleshooting, Software Repair, Peripheral Equipment Configuration, Microsoft Teams, Criminal Justice Information Systems (CJIS) Compliance, Customer Service, Multi-tasking, Decision Making, Planning Benefits: IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance, Vision Insurance, AD&D Insurance, Short-Term and Long-Term Disability Insurance, Flexible Spending Account and Health Savings Account, Flexible Time Off plus Holidays, Matching 401k