Customer Account Executive, Enterprise at Ironclad in New York, NY

Summary: Ironclad is the leading AI contracting platform that transforms agreements into assets. The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers, managing the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base. Responsibilities: - Driving retention and growth across a portfolio of strategic, upmarket customers - Owning the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base - Ensuring disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes - Balancing strategic thinking, data-driven decision making, and hands-on execution Required Qualifications: - At least 1 year in Sales role - Proven experience owning and executing complex renewal motions end-to-end - Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base - Strong commercial acumen, including pricing strategy, negotiation, and deal management - Ability to analyze customer data and translate insights into actionable plans - High level of organization with strong pipeline management and forecast accuracy - Experience working cross-functionally with Sales, Customer Success, Product, and Support teams - Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment - Strong communication skills with experience navigating multiple stakeholders, including executive audiences - Trusted advisor mindset with the ability to balance customer advocacy and commercial outcomes - Proactive, ownership-driven approach with a focus on execution and results Required Skills: Sales, Renewal management, Upsell, cross-sell, Commercial acumen, Pricing strategy, Deal management, Customer data analysis, Pipeline management, Forecast accuracy, Trusted advisor mindset Benefits: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available, Market-leading leave policies, including gender-neutral parental leave and compassionate leave, Family forming support through Maven for you and your partner, Paid time off - take the time you need, when you need it, Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use, Mental health support through Modern Health, including therapy, coaching, and digital tools, Pre-tax commuter benefits (US Employees), 401(k) plan with Fidelity with employer match (US Employees), Regular team events to connect, recharge, and have fun, And most importantly: the opportunity to help build the company you want to work at