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Implementation Manager at Iron Mountain · ROU |…
Job Description
Implementation Manager
Location: ROU | Cluj-Napoca | Liberty Technology Park, Strada Garii 21, Bldg. C, Floor 1
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a results-driven Implementation Manager to join our Global Customer Implementation team.
In this role, you will lead complex project engagements that directly shape how our customers experience Iron Mountain’s trusted records management solutions. By managing project scope, schedules, and cross-functional execution, your work will elevate service delivery standards while seamlessly transitioning clients to our ongoing account support teams.
What You’ll Do (Responsibilities)
In this role, you will:
Lead project scope, schedules, and budgets for complex customer implementations across global cross-functional teams.
Develop and execute project strategies, risk mitigation plans, and Statements of Work (SOWs) while tracking revenue and profit drivers.
Serve as the primary point of contact for clients, facilitating project meetings, resolving escalations, and guiding internal stakeholder communication.
Apply project management methodologies and tools like Smartsheet to track operational progress, validate billing accuracy, and streamline transition plans.
Mentor team members and identify opportunities to refine internal processes, workflows, and training resources.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
Proven project management experience executing complex initiatives in a matrixed environment with geographically dispersed teams.
Strong knowledge of formal project management methodologies and tools, including hands-on proficiency with Smartsheet and Excel.
Exceptional facilitation and communication skills with the ability to influence cross-functional stakeholders and executive leadership.
Demonstrated problem-solving and critical thinking skills, with the flexibility to navigate ambiguity and manage competing priorities.
Experience in process improvement or Six Sigma certification is an advantage.
What We Offer (Benefits)
Competitive compensation and benefits aligned with experience.
Flexible work options/alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to lead high-impact projects and elevate the customer experience? Apply today to take the next step in your career with Iron Mountain.
Category: Operations Group