Customer Implementation Manager/ Remote /… at Iron Mountain · Bogotá

Customer Implementation Manager/ Remote / Bilingual Location: MEX | Sonora | Prolongacion Blvd Colonial, 300 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Summary Iron Mountain is seeking a motivated and detail-oriented Implementation Manager to join our ImplementationCustomer Excellence team. In this role, you will be responsible for the successful planning, execution, and monitoring of global projects, ensuring a seamless transition of services for new and existing customers. You will join a dynamic team that serves as the bridge between Sales and Operations, focused on building strong first impressions and long-term customer loyalty through empathetic service and expert project management. What You’ll Do In this role, you will: Lead the end-to-end execution of multi-service line projects, developing all essential documentation—including kickoff materials, tracking files, and customer dashboards—to ensure successful delivery and accurate initial billing cycles. Collaborate closely with Sales, Operations, and external customer stakeholders to build consensus on project strategy, manage internal project teams, and serve as the primary day-to-day point of contact. Ensure compliance with organizational standards by proactively identifying risks, resolving project issues, and maintaining rigorous quality control to meet both Iron Mountain and customer expectations. What You’ll Bring The ideal candidate will have: Proven experience in customer-facing roles with a strong background in project coordination, internal/external communication, and analytical problem-solving. Strong knowledge of Excel, Google Workspace (GSuite), and Service Knowledge Platform (SKP), with a preferred understanding of Smartsheet and Iron Mountain’s operational and billing systems. Proven ability to multitask, prioritize complex issues under pressure, and actively listen to customer needs to provide empathetic and effective solutions. Project Management Professional (PMP) certification required, or a commitment to obtain it within four months of hire (company-sponsored). What We Offer (Benefits) Competitive compensation and benefits aligned with the experience. Flexible work options to support work–life balance. Opportunities for continuous learning and professional growth, including support for professional certifications. Call to Action: Ready to make a lasting first impression and lead global projects to success? Apply now to join the Iron Mountain team and help us deliver exceptional experiences to our customers! Category: Operations Group Additional Locations: COL | Bogotá | Av Cra 45