Customer Care Representative at Iron Mountain · Bogor

Customer Care Representative Location: IDN | Bogor | Jl Karanggan Muda Raya no 59, Kec Gunung Putri At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Receive and respond to customer inquiries through various channels (phone, email, live chat, or social media). Listen to complaints with empathy and provide accurate and prompt solutions. Escalate issues to the relevant department (e.g., IT or finance) if they cannot be resolved at a basic level. Create work orders in the system and ensure they are scheduled by operations. Send reports and SLAs to several customers as requested. Category: Customer Support