Field Service Representative Analyst… at Iron EagleX,… · Colorado…

Summary: Iron EagleX, Inc. is a subsidiary of General Dynamics Information Technology focused on supporting critical government missions. As a Field Service Representative Analyst, you will train and mentor users, troubleshoot technical issues, and develop new use cases, all while facilitating collaboration across a global enterprise. Responsibilities: - Provide desk-side training to analysts - Train analysts/operators in a classroom setting - Embed with user groups to deeply understand workflows - Proactively develop relationships with users at customer site and surface use case gaps - Build initial dashboard products and assist users with building questions - Remain current on latest platform features and capabilities - Staff the help desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues - Build initial dashboard products and assist users with building questions - Consistently communicate product or user issues to the team Required Qualifications: - Top Secret/SCI clearance level must currently possess - Top Secret/SCI clearance level must be able to obtain - 1 + years of related experience - US Citizenship Required - Experience with Palantir platforms, i.e. Palantir Foundry, Gotham, Gaia, etc - Technical background with working knowledge of Python, Java, and/or JavaScript/typescript - Experience fusing intelligence capabilities in support of operations - Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner - Ability to work independently and as part of a team - Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required - Role requirements: 5 days onsite; up to 25% travel (CONUS/OCONUS) Preferred Qualifications: - Recent hands-on experience with Palantir platforms - Experience briefing high-level military stakeholders - Military/Special Operation/Law Enforcement experience Required Skills: Palantir, Python, Java, JavaScript Important Skills: Military Intelligence Nice-to-Have Skills: communication skills, Teamwork, Independent work Benefits: Comprehensive benefits and wellness packages, 401K with company match, Variety of medical plan options, some with Health Savings Accounts, Dental plan options, A vision plan, Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave, Short and long-term disability benefits, Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance