Logistics Coordinator - EMEA Retail Transport at iRobot · Madrid

Introduction

As a key member of our Operations Team, you will ensure seamless logistics coordination and transport management across the EMEA region, driving efficiency, accuracy, and customer satisfaction. We're seeking an individual with a passion for logistics, problem-solving, strong ability to manage stress in a fast-paced environment, and cross-functional collaboration.

What will you do?

• Oversee daily logistics operations, ensuring smooth shipments flow from warehouses to retail platforms.
• Act as the primary point of contact for logistics partners (3PLs and carriers) and internal stakeholders, resolving delivery incidents and ensuring customer-first solutions.
• Collaborate with cross-functional teams (Warehouse, Carriers, Customers, Finance, Sales) to align priorities and guarantee service excellence.
• Coordinate transport activities, including deliveries, appointments, returns, and special requirements while supervising 3PL and carriers’ performance.
• Drive process improvements to enhance efficiency and service quality.
• Prepare operational, financial, and compliance reports (including invoicing, SOX, PODs, and cost analysis) to support decision-making and audits. Manage all the chargebacks related to non-operational compliance (shortages claims, non-OTD and non-shows).

To be Successful, You Will have:

• 2–3 years of experience in logistics, preferably within FMCG in EMEA.
• Team player mindset, collaborative and adaptable in cross-functional environments.
• Proactive and self-driven, with a problem-solving attitude and strong organisational skills.
• Fluency in Spanish and Business English is required.
• Logistics studies
• Proficient in Microsoft Excel, experienced in ERP systems and TMS knowledge

Location:

Madrid, Spain