Technical Support Engineer at Irium México in Estados Unidos

Summary: Irium is a Spanish consulting firm dedicated to Information Technologies, with offices in Mexico and Colombia. They are seeking a Technical Support Engineer to provide Level I technical support for onsite and remote end-users, focusing on excellent customer service and troubleshooting hardware and software issues. Responsibilities: - Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets - Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service - Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system - Initiate and schedule with vendor to replace or fix hardware issues - Maintain and process changes of user accounts and computers within Active Directory and archiving of user data - Set up and configure new Windows desktop/laptops or mobile devices for new hires - Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.) - Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite - Participate in meetings and projects or tasks by IT management Required Qualifications: - Bachelor's degree in Computer Information Systems or related field - +, support, or customer service role - Knowledge of any ticketing system - Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.) - Strong customer service skills - Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking - Effective written and verbal communication skills Preferred Qualifications: - Ability to commute/relocate: Carlisle, PA 17015: Reliably commute or planning to relocate before starting work - Customer service: 1 year Required Skills: Ticketing system, Computer hardware, Microsoft 365, Windows 7, Windows 10, Windows 11, Active Directory, Adobe Creative Suite, Mobile devices