Client Service Senior Accountant at IQ-EQ in Tokyo, Tokyo, Japan

companyDescription ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. jobDescription Purpose: To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis. This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients. Expected to help improve the processes and efficiencies of the department. Be subject matter expert of Real Estate Fund Structures accounting and administration processes. Core Responsibilities: Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with Clients and consistent delivery of client reporting/ information accurately and on time Being appointed as directors and responsible officers for RE entities in Japan to facilitate transactional requirements. Ensuring that adequate training has been received and support provided in order to complete the role and be proactive in defining areas needing attention or support Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all cell members Tasks / Duties: Client Delivery Deliver timely quality service to RE Client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours Complete a review on designated Client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required Ensure that KPIs are developed, implemented and reported in a timely manner in accordance with agreed SLA’s Prepare periodic timetable for all client work and manage periodic process to ensure all deliverables adequately resourced and completed on time Maintain regular contact with Client through regular and ad-hoc phone calls and emails detailing upcoming deliverables and progress thereof. Assist with new business take on where required. Management of Workflow Work with team members on client deliverables to ensure adequate resources are allocated and fully utilised Ensure to prepare all work to a standard suitable for client review Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved Ensure reconciled cash balances are maintained for all clients at all times. IQ-EQ Fee Management Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes, when appropriate Systems Understand and use best practice on Yardi, Investran and other platforms Understand and make best use of the functionality in our software when producing accounts Ensure Client database is up to date and accurate in systems Risk Ensure relevant procedures and checklists are adhered to to minimise risk of errors Report any breaches, complaints or errors to Compliance officer promptly Ensure all error reports are completed for review on the day an error is identified Other Undertake any additional reasonable requests as deemed by the firm qualifications Essential Bachelor’s Degree in from a competent university/college Japanese Certified Public Accountant, Japanese Certified Public Tax Accountant or US CPA (or other widely recognised accounting qualification) Japanese language skills in oral and written communications English language skills (business conversational, with strong written communication skills) At least 3 years of management accounting or fund accounting experience in real estate industry Strong knowledge of Japanese GAAP Working Knowledge of US GAAP and IFRS Ability to review 3rd party management accounts and understanding of duties performed by Property Managers, rent billing, collection of rent, insurance recharge Ability to use and understand property systems and processes (ie – Yardi / Horizon) An understanding of various types of income, dilapidations, lease surrender, capital contribution, capital allowances, rent reconciliation between demands raised and tenancy schedule An understanding of tax, Consumption Tax, Capital allowances will be an added advantage Excellent organisational, prioritisation and interpersonal skills Comfortable communicating with Senior Management ‘Can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example Desired Knowledge real estate industries is essential Advanced Excel skills including Pivot Tables and data manipulation Experience working in Financial Services office environment Experience working in international and cross cultural environment additionalInformation OUR COMMITMENT TO YOU AND THE ENVIRONMENT Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.