Delivery Manager (Software Developement) at IPS (USA) in Lahore

Information Process Solutions (IPS Pakistan) is seeking an experienced and results-driven Delivery Manager – Software Department to lead and oversee the successful delivery of software development, AI solutions, and support projects.

The ideal candidate will have strong experience in software project delivery, resource planning, client management, operational performance, risk management, and cross-functional leadership, with the ability to ensure projects are delivered on time, within agreed quality standards, and aligned with business requirements.

Job Details

Position: Delivery Manager – Software Department

Department: Software Department

Level: Executive

Location: Lahore, Pakistan

Employment Type: Full-Time

Reports To: Division Head – Technology & Innovation

Minimum Qualification

Bachelor's degree in Computer Science, Software Engineering, IT, or a related field.

Experience Required

8+ years of experience in the software industry, including 3+ years of experience managing multiple concurrent projects.

Key Responsibilities Project Delivery & Operations

• Develop and maintain delivery plans covering project scope, milestones, dependencies, and release schedules.
• Conduct regular delivery reviews with project/pod leads and proactively address delays.
• Maintain project registers covering project status, ownership, backups, and risks.
• Ensure projects have clearly defined completion criteria covering testing, review, and deployment.
• Monitor delivery performance and continuously improve operational processes.

Resource & Capacity Management

• Maintain team capacity plans and ensure effective resource allocation across projects and support activities.
• Monitor workloads against approved limits.
• Identify skill gaps and recommend resource reallocation, training, contractors, or hiring based on operational requirements.
• Participate in hiring and onboarding activities.
• Ensure delivery continuity through appropriate project ownership and backup planning.

Client & Stakeholder Management

• Serve as the primary delivery contact for clients and internal business stakeholders.
• Provide regular updates on project timelines, progress, risks, and changes.
• Conduct service reviews, monitor client satisfaction, and resolve delivery escalations.
• Build strong client relationships and support long-term account health.

Business Development & Growth

• Support pre-sales activities by assessing client requirements and working with technical leads on solution outlines, estimates, and proposals.
• Present departmental capabilities and project outcomes during client meetings and demonstrations.
• Identify opportunities for project extensions and new engagements with existing clients.
• Collaborate with Research & Business Strategy and Marketing teams on case studies, success stories, and capability materials.

Technology, Quality & Process Management

• Implement consistent delivery processes using suitable methodologies such as Scrum or Kanban.
• Coordinate with QA, DevOps, and Security teams to ensure required release standards are met.
• Ensure compliance with applicable AI usage policies for AI-based projects.
• Monitor delivery metrics including on-time milestones, cycle time, review turnaround, post-release defects, and AI productivity.
• Drive continuous improvement based on performance findings.

Reporting, Risk & Financial Planning

• Prepare weekly project status reports and monthly portfolio reports.
• Monitor project progress, risks, resource capacity, client health, and hiring requirements.
• Prepare budget forecasts and provide input for hiring decisions based on resource utilization, demand, and project profitability.
• Maintain risk and issue logs with assigned owners and mitigation plans.
• Maintain accurate departmental documentation to support operational continuity.

Key Performance Areas

The role will be measured against key areas including:

• Project Delivery: At least 85% of milestones delivered on agreed dates.
• Project Ownership: 100% of projects have designated owners and backups.
• Resource Management: Team workloads maintained within approved limits.
• Reporting & Documentation: 100% timely submission of required reports.
• Client Relationship Management: Improving client satisfaction and account health.
• Business Development: Delivery of proposals, demonstrations, and at least one case study per quarter.
• Client Growth: Increasing repeat business and project extensions.
• Quality Management: Continuous reduction in post-release defects.
• Delivery Efficiency: Continuous improvement in cycle time and AI productivity.

Ideal Candidate

We are looking for a technology delivery leader who can effectively balance project execution, people and resource management, client relationships, technical delivery standards, operational efficiency, and business growth.

• Candidates with experience managing multiple software/AI projects simultaneously, working with cross-functional technology teams, and handling international clients or complex delivery environments will be particularly relevant.

How to Apply:

Whatsapp : 0332 0777016

Pay: Rs250,000.00 - Rs700,000.00 per month

Work Location: In person