Triage Nurse-RN at Iowa Orthopedic Center in Des Moines, IA

The Triage Nurse provides telephonic nursing support for the clinic physicians. This person is responsible for assisting physicians and other healthcare providers with timely patient communications and patients with timely responses to questions or concerns.

Hybrid: 4 days at home and 1 day in office.

• Training is 5 days a week in office until fully trained, which can take 4-6months.

Why Choose Iowa Ortho? At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)
• Competitive Benefit Package: Competitive pay, health, dental, begin with 160hrs of paid time off in a full year, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.

Key Responsibilities:

• Functions with autonomy in clinical nursing practice within the guidelines established by the Iowa Board of Nursing and Iowa Ortho.
• Recognizes potentially dangerous symptoms (reactions, urgent care, pre-stroke diagnosis, cardiac concerns - over the phone) outside of orthopedic care that require immediate referral to the physician.
• At the direction of the physician, provides patient notification and education regarding results of various tests and documents actions in the electronic medical record. Recognizes potentially dangerous symptoms of patients
• Works collaboratively with physicians and other members of the healthcare team to process information in an accurate, timely and consistent manner.
• Receives and processes medication refill requests through various communication forms. Follows established policies and protocols, handles requests in an accurate, timely and thorough manner. Exercises good judgment in the identification of potential problems such as medication side effects, adverse interactions, non-compliance with the medical plan of care and repeated failure to keep scheduled appointments. Completes order forms/correspondence as needed.
• Responsible for handling a high volume of calls requiring good judgment and decision-making skills. This includes calls to and from physicians, patients, patient’s family members, pharmacies, and various other health related agents. Functions as a one stop resource nurse to provide additional coverage to central scheduling by answering roll over calls.
• Documents all health related and patient information pertaining to phone contact in the medical record.
• Provides and reinforces education needed for patient efficacy in managing medication and/or test result information. Makes sound judgment in educating patients under physician direction.
• Accurately documents communication and information or forwards calls and/or messages to appropriate person(s). Completes all documentation and medical records accurately and concisely.
• Demonstrates awareness and sensitivity to Release of Information Guidelines in regards to clients’/significant others’ rights.
• Attends meetings and in-service programs as appropriate.
• Acts in a professional manner, reflecting the mission of Iowa Ortho and compliant with policies, procedures, regulatory agencies and professional requirements.
• Listens to patient concerns and symptoms and uses nursing knowledge to schedule acute or emergent appointments for patients that need to be seen based on information provided.
• Telephones outpatient surgical patients upon discharge.

• Maintains RN License with additional two years of nursing and customer service experience
• Current CPR certification
• Mandatory reporter certification
• BLS certification
• Two years of orthopedic experience preferred
• Two years of previous experience in health care setting
• Demonstrates clear and effective communication skills.
• Demonstrates basic computer skills and accurate data entry; ability to develop skills on the NextGen system by documentation which provides superior customer service and performs as an effective team member.
• Ability to apply nursing and administrative to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.