Invitation Homes→
Regional Technology Analyst at Invitation Homes in Phoenix, AZ
Skills
Job Description
Unlock the Power of You
At Invitation Homes, our associates are the foundation of our success. We connect your work to real impact, invest in your growth, and welcome you to feel at home — because care isn't just something we say, it's something you experience.
Who We Are
Invitation Homes owns and operates homes in great neighborhoods across 16+ top U.S. markets. We continue to innovate with smart home technology, an industry-leading maintenance app, and other lifestyle-enhancing services that make leasing easier than owning.
The Role
The Regional Technology Analyst I provides hands-on technology support across an assigned geographic region containing multiple corporate, field, and operational locations. Although the position may have a designated home office, it is not assigned exclusively to that location.
This position supports our West Coast but may assist other regions based on business priorities, projects, outages, or staffing needs. The Analyst serves as a regional connection between Desktop Support, Helpdesk, Infrastructure, Network, Security, Telecommunications, Technology Assets, and other technology teams.
The position provides advanced endpoint support while assisting with infrastructure equipment, network connectivity, office technology, conference rooms, telecommunications, deployments, office openings, relocations, and enterprise technology initiatives.
What you'll do day-to-day:
Regional Technology Support: 35%
- Provide remote and on-site support for offices across an assigned region, serving as the escalation point for issues the Service Desk cannot resolve remotely.
- Troubleshoot hardware, software, connectivity, authentication, and mobile-device issues, and guide Service Desk and Desktop Support staff.
- Identify recurring problems and work with technology teams, Facilities, Security, and regional business leaders on long-term fixes.
- Assist other regions during projects, outages, or staffing needs.
- Participate in after-hours support for planned maintenance, projects, and critical incidents when needed.
Infrastructure and Network Support: 25%
- Provide hands-on assistance to Infrastructure and Network teams, including installing, labeling, testing, and documenting equipment such as switches, wireless access points, servers, and cabling, following established procedures.
- Act as “remote hands” for centralized teams, including equipment checks, approved reboots, cable tracing, and hardware replacement.
- Help troubleshoot internet circuits and telecommunications with internal teams and service providers.
- Report physical or environmental concerns that could affect equipment, such as power, cooling, or water exposure.
- Support business-continuity and major-incident response when on-site help is needed.
Office Projects and Technology Deployments: 20%
- Support office openings, closures, relocations, remodels, and employee moves.
- Coordinate, install, and validate circuits, cabling, network hardware, workstations, printers, and conference-room technology.
- Test technology to confirm it is ready before employees move in.
Endpoint and Collaboration Technology: 15%
- Support Windows, macOS, iOS, Android, Microsoft 365, and approved business applications.
- Assist with device setup, deployment, replacement, recovery, and security compliance.
- Support conference rooms, audiovisual systems, printers, and related peripherals such as docking stations, monitors, headsets, and cameras.
Asset and Vendor Support: 5%
- Help manage technology assets across the region, including deployments, transfers, inventory, audits, and approved disposal.
- Coordinate on-site vendor visits and deliveries, verify their work meets organizational standards, and escalate concerns to leadership.
What You Bring
This role calls for advanced desktop and network/infrastructure support experience (macOS and multi-office support preferred), plus an associate degree or 3-4 years of equivalent experience, with certifications like CompTIA A+/Network+, Microsoft 365, ITIL, or Apple favored. It also requires regional travel, occasional after-hours work, the ability to lift up to 50 pounds and work in tight spaces like network closets, and the ability to manage competing priorities independently.
Required Qualifications
- Experience supporting multiple offices or geographically distributed business locations is preferred.
- Experience providing advanced desktop support and assisting with infrastructure or network-related activities.
- Experience supporting macOS devices is preferred.
Education/Certifications:
- Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Three to four years of relevant professional experience may be considered in place of a degree.
Preferred Licenses or Certifications
CompTIA A+, Network+,
Microsoft 365 or Endpoint Administrator certification
ITIL Foundation
Relevant Apple, audiovisual, or infrastructure certifications
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Other Requirements
Ability to travel throughout the assigned region and occasionally support other regions.
Travel requirements may vary based on projects, outages, office activity, and organizational priorities.
Ability to work outside normal business hours when required for maintenance, deployments, office projects, or critical incidents.
A valid driver’s license and reliable transportation may be required.
Ability to lift, transport, install, and relocate technology equipment weighing up to 50 pounds.
Ability to work in office spaces, equipment rooms, network closets, under desks, and other areas where technology equipment is installed.
Ability to manage competing priorities and work independently with limited on-site supervision.
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Why Invitation Homes
We believe when our residents thrive, our associates thrive. Here, you're not just filling a role — you're building a career at a company that invests in your growth and welcomes you for who you are.
What's in it for you
Competitive pay and annual bonus program for all associates
Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
401(k) with company matching contributions
Casual dress code and a genuinely great work environment
Team events, celebrations, and a culture that values connection
Employee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
Career growth paths and learning opportunities — we promote from within
Salary Range
The salary range for this position is: $23.64 - $40.97, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
- Annual bonus program
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
- 401(k) with company matching contributions
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes. #LI-JA1