Patient Service Representative I (Medical… at InVision… · Honolulu

8Please note that the hours for this position are Monday- Friday, 8:00am-4:30pm If you cannot commit to this schedule, please do not apply.

Position Summary:

Under the direct supervision of the department manager or designee, acts as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. Interviews, registers, admits, updates, and creates patients’ medical records. Performs collection duties of patient dues as needed.

Position Accountabilities:

Essential Functions:

• Promotes excellence in customer/patient relations with all encounters.

• Greets patients and maintains monitoring of patient flow to ensure customer service standards are met.

• Schedules and instructs patients in preparation for appointments and/or procedures

• Registers new accounts and creates patient records. Ensures all patient information is completed. Validates demographic and insurance information.

• Answers telephone promptly, properly, and courteously. Takes concise and accurate messages.

• Communicates delays and/or emergencies to waiting patients

• Assists in obtaining medical records including previous scans. Prepares medical records following department/provider guidelines.

• Ensures receipt of authorizations and/or referrals as required by insurance companies.

• Assists with processing of authorizations and/or referrals, as necessary, with PSR 2 and medical staff, as required by insurance companies.

• Collects, posts, provides receipt, and properly balances all payments.

• Obtains medical records for the day. Prepares medical records following department/provider guidelines. Responds promptly to requests for records.

• Establishes and maintains clerical supplies and equipment.

• Creates episodic accounts when necessary.

• Communicates effectively with clinical staff, physicians, and team members to resolve charge processing problems (E.g. Gatekeeper Report). Reconciles all problems efficiently.

• Reviews department/unit operations manual to ensure compliance with applicable federal and state regulations, accepted Standards of Conduct, and the Corporate Compliance Program. Complies with all HIC Policies and Procedures, Corporate Compliance Program Standards of Conduct, and all applicable statutes, rules, and regulations.

• Practices effective communication and interpersonal skills to enhance positive teamwork and to accomplish goals/tasks.

• Supports and promotes the organization’s safety program. Adheres to safety policies and maintains a clean and safe environment for patients and co-workers.

• Participates in organizational quality improvement efforts.

Other Functions

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

• Performs other related duties as assigned or requested.

Qualification Requirements:

Minimum Education / Training/ Licensure / Certifications

• High school or equivalent

• Basic computer skills

Minimum Experience

• One year of clerical support in a healthcare setting or similar/related experience

Preferred Education / Training / Licensure / Certifications

• Basic understanding of medical terminology

Preferred Experience

• 1 year of direct patient interaction in a medical imaging facility

• Preferred experience with EPIC EMR

Knowledge, Skills and Abilities

• Ability to work with all levels of internal and external customers.

• Ability to maintain highly sensitive, confidential material.

• Ability to answer telephones courteously.

• Knowledge of medical terminology.

• Knowledge of personal computer and related equipment.

• Provides concierge-level customer service

• Well-developed verbal and written communication skills.

Working Conditions / Environment

• Work is performed in busy office environment.

• Requires constant interaction with patients, employees, administrative personnel and physicians

• May be exposed to infections and contagious diseases.

Physical / Mental / Special Demands

• Frequent (34-66%):

  • Sitting

  • Standing

  • Walking

  • Fine dexterity

  • Repetitive work (hands/arms)

• Occasional (3-33%)

  • Lifting (up to 30 lbs.)

  • Carrying (up to 30 lbs.)

  • Pushing (up to 30 lbs.)

  • Pulling (up to 30 lbs.)

  • Kneeling

  • Squatting

  • Bending

  • Stooping

  • Foot Controls

  • Repetitive Work (foot/leg)

• Infrequent (1-2%)

  • Twisting

  • Reaching over head

Required Protective Equipment

• Face Mask

• Gloves

Description of OSHA Categories:

Category 1: Tasks involve exposure to blood, body fluids, or tissue.

Category 2: Tasks involve no exposure to blood body fluids, or tissues, but employment may require performing unplanned Category 1 tasks

Category 3: Tasks that involve no exposure to blood, body fluids or tissue, and Category 1 tasks are not a condition of employment.

OSHA Category: Category 3