Patient Access Advocate, PRN at Intuitive Health in Bowling Green, KY

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Job Description

PRN Patient Access Advocate

The Patient Access Advocates are responsible for facilitating a welcoming environment, timely and accurate patient registrations for both ER and Urgent Care patients, and the collection of copays and payments for services provided. General office duties include answering phones and record keeping while providing exemplary customer service and support for clinical staff. Patient Registration Associates communicate directly with patients and families, physicians, and nurses. This position requires professional appearance, behavior, and good communication skills.

1. Welcomes and greets all patients in person or over the phone.

2. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

3. Responsible for maintaining patient waiting areas, office files, and front-desk areas in a manner that is clean and organized.

4. Registers patients and updates existing demographic information with a high rate of accuracy.

5. Facilitates patient flow by notifying the clinical staff of patients’ arrivals, being aware of delays, and communicating with patients and clinical staff.

6. Responds to patients’, prospective patients, and visitors' inquiries in a courteous manner.

7. Keeps office supplies adequately stocked and notifies manager of any inventory needs.

8. Protects patient confidentiality by making sure Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers. 9. Displays professionalism, tact, respect, and team effort when working with coworkers and the public.

10. Maintains communication with patients, family, providers, nurses, and support staff.

11. Informs patients of any existing balance noted in the computer and requests patient be prepared for any payment due at the time of service as per company guidelines.

12. Collects copays and payments as necessary, as per company guidelines.

13. Attends departmental staff meetings as scheduled.

14. Refers patient complaints to appropriate designated personnel as needed.

15. Maintains own knowledge/skills and attends appropriate training for role responsibilities.

16. Performs other job duties as assigned.

• The physical demands below are typical of those that must be met by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be available for individuals with disabilities.

• Employee is regularly required to hear and speak; is frequently required to sit, stand, walk, use hands to finger, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl, bend or twist at the waist, lift and move more than 10 pounds.

• Employee is occasionally required to lift and move objects up to 25lbs.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

• Required to constantly make decisions and concentrate.

• Ability to work with and around potentially hazardous materials and diseases.

• Ability to work extended hours.

Qualifications

• A minimum of a High School Diploma or GED equivalent is required.

• Possesses the ability to manage difficult patient situations

• Respond promptly to patient needs

• Respond to requests for service and assistance

• Customer/client focus

• Flexibility

• Self-motivation

• Proficiency with general office equipment (phone, fax, copiers, computers), Microsoft Office products (Word, Excel, PowerPoint), telephone etiquette, organization, and time management

• Completes administrative tasks correctly and on time

• Supports the organization’s goals and values.

Additional Information

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.