Client Success Specialist - Hospitality at Intrinsic Digital in Remote

Description & Requirements  

Who we are  

Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. 

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.” 

 

Who you are  

You’re a reliable, client-savvy problem solver who can balance multiple accounts while delivering high-quality service and strategic recommendations. You’re comfortable owning your own book of business, building trust with clients, and translating campaign results into clear next steps. You know when to ask questions, when to take the initiative, and how to keep everything on track. 

Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington. 

 

Qualifications  

• Bachelor’s degree in marketing, business, hospitality, or related field 
• 2–3 years of experience in account management, hospitality marketing, or agency experience supporting hospitality clients 
• Strong client-facing experience with confidence leading calls and presentations  
• Experience analyzing marketing or campaign performance and providing recommendations 
• Strong client-facing experience and communication skills 
• Experience with a CRM platform (e.g., HubSpot) is preferred 
• Experience with a project management tool (e.g., Asana) is preferred 
• Strong written and verbal communication skills 

A day in the life 

As a Client Success Account Specialist, you manage a portfolio of hospitality clients and act as their strategic partner. You lead performance discussions, provide insights to improve visibility and bookings, and ensure campaigns are aligned with each property’s goals. You understand the challenges that our clients are facing in the hospitality space and know how to ask questions to support their goals 

Responsibilities include:  

• Managing a portfolio of client accounts, building strong relationships and ensuring reliable support 
• Leading regular client check-ins to review progress, aligning on goals, and addressing any questions 
• Responding to ongoing client needs, providing timely updates and proactive solutions 
• Interpreting campaign results and translating performance data into clear, actionable insights 
• Collaborating with internal teams to drive strong campaign performance and deliver excellent service 
• Other duties as assigned 

Benefits & Perks  

At Intrinsic Digital, you’ll have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business. 

Intrinsic Digital offers a fast-paced, supportive, and diverse culture. 

We offer: 

• 100% company paid health insurance for employees and 50% for dependents 

• 100% company paid vision and dental insurance for employees and 50% for dependents 

• Company paid short- and long-term disability 

• Company paid life insurance 

• 10 weeks paid parental leave 

• 3-4 weeks paid time off (based on tenure) 

• 10 paid holidays 

• Company paid 401k contributions that are 100% vested 

• Annual cash bonuses based on company and personal performance 

• A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days 

• Monthly fitness reimbursement 

• Pet discount plan