Office Assistant & Receptionist at IntraFi in Arlington, VA

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

Your Role

• We are seeking a full-time Office Assistant and Receptionist to join our team at our corporate headquarters in Arlington, VA. In this highly visible role, you will be the first point of contact for visitors, clients, and employees while helping ensure our office operates efficiently each day. You'll provide exceptional customer service, support company operations, assist with office administration, coordinate meetings and events, and contribute to creating a welcoming and collaborative workplace.

• The ideal candidate is dependable, organized, proactive, and enjoys working with people. This position requires working onsite Monday through Friday from 8:30 AM to 4:30 PM.

Your Responsibilities

• Creating a welcoming first impression by greeting visitors, clients, and employees in a friendly and professional manner

• Managing the front desk by answering and directing incoming phone calls and responding to general inquiries

• Coordinating conference room schedules by preparing meeting spaces and ensuring rooms are ready for guests

• Receiving and distributing mail and packages by coordinating incoming and outgoing shipments

• Maintaining office operations by stocking supplies, organizing common areas, and ensuring the office remains clean and welcoming

• Supporting new hires by preparing workspaces and coordinating office onboarding logistics

• Assisting with company meetings and employee events by coordinating logistics, setup, and administrative support

• Preparing and distributing internal communications, correspondence, and other office documents

• Providing administrative support by assisting departments and senior leadership with day-to-day office needs

• Coordinating with vendors and building management by submitting service requests and following up on office maintenance

• Processing office purchases and invoices by supporting routine administrative and operational activities

• Improving the employee and visitor experience by identifying opportunities to enhance office processes and workplace operations

• Supporting the team by performing other administrative and office duties as assigned

Required Experience, Skills, and Qualifications

• Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
• High school diploma or equivalent required
• At least one year of experience working as an Office Assistant, Receptionist, or in a similar administrative support role required
• Friendly, professional, and customer-focused demeanor
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Dependable, punctual, and able to work independently
• Proficient with Microsoft Office, including Outlook, Word, Excel, and Teams
• Ability to provide exceptional service to both internal and external customers
• Must be able to bend, reach, stoop, and twist to perform routine office duties and lift or move office materials and packages weighing up to 40 pounds.

Employee Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact hr@intrafi.com.