Medical Receptionist at IntraCare in Sun Lakes, AZ

About IntraCare

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.

At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.

About the role

Our values are the cornerstone of everything we do:

Compassionate: Compassion is the humane quality of understanding and wanting to address the needs of others. We demonstrate kindness and a readiness to assist others. We consistently provide care for our colleagues, patients, and the community.

Adaptable: Our team's ability to adjust to various environments, conditions, and changes is crucial for providing high-quality care. Adaptable individuals are receptive to others and aware of the effect their words, tone, and body language have on others.

Innovative: Our team is required to engage in creative and critical thinking to bring forth new ideas. We are dedicated to creating a comprehensive healthcare delivery system that is unprecedented.

Reliable: Being reliable is paramount for our patient and community-focused organization. Achieving our goals necessitates a team of consistent and trustworthy individuals who are dependable and follow through.

Relentless: Our commitment to enhancing the healthcare system, challenging the status quo, and building a better community is steadfast. We are motivated individuals who embody intensity and a commitment to excellence. A robust work ethic and vigor are essential for aiding our patients, bettering our community, and realizing our objectives.

In this role you will be a critical resource for our patients and the tip of the spear on showing the values we commit to.

What you'll do

This role involves serving patients by welcoming and assisting them, scheduling appointments, and maintaining records and accounts. 

Patients and visitors are greeted warmly, whether in person or over the phone, with all inquiries answered or directed appropriately. Scheduling appointments efficiently optimizes patient satisfaction, provider time, and treatment room use. Patient appointments are kept on track by alerting the provider upon patient arrival, comparing actual service delivery to the schedule, and notifying the provider of any delays.

The position ensures patient comfort by addressing their concerns, responding to questions, and upkeeping the reception area. It involves maintaining patient accounts through the accurate recording and updating of personal and financial information.

Revenue is secured by managing financial records, processing patient charges, overseeing patient credit, and handling third-party claims. The role also includes maintaining the inventory and equipment of the business office, managing stock levels, ordering supplies, and arranging for equipment servicing and repairs.

Additionally, the role involves assisting patients in emergencies, safeguarding patient rights by keeping personal and financial information confidential, adhering to policies and procedures, suggesting necessary changes, and contributing to the team's efforts by achieving required results.

Qualifications

Multitasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, and a focus on quality.