IntouchCX→
Customer Support Executive - Voice Process at IntouchCX in Bengaluru
Entry LevelOn-siteFull-timeBengaluru225000 INR–400000 INR/yr
Skills
International Voice ProcessUS Voice ProcessBPO VoiceInternationalProcessVoice processCustomer supportVoice
Job Description
What you'll do
Job Title- Customer Service Associate (CSA) Non-Voice
Preferred candidate profile : looking for immediate joiners residing in Bengaluru.
Position Details:
- Role: Consultant/Sr. Consultant - Customer Support
- Location: Electronic City, Phase 1, Bangalore
- Shift Timings: Rotational Shifts
- Perks: 2-way Cabs and Food.
- Please note: This position involves rotational shifts
Overview of Position
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual need
- Leveraging their experience to provide feedback to the team on how to improve client service
- Driving customer communication during critical events
Educational/Work Experience and Requirements
- Must successfully pass a background check High school diploma or equivalent required
- Experience in the gaming/tech support industry is a plus
- Critical Skills
- Above average verbal and written communication skills - ability to
- speak accurately, using proper grammar, and good enunciation
Point of Contact :
HR : Sonia Lewis
Number : 7899915386
Email :sonia.lewis@intouchcx.com