Accounts Receivable Associate at Interstate… · Danbury

Summary: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets. The Accounts Receivable Associate is responsible for managing a portfolio of customer accounts and driving the timely collection of outstanding balances through proactive follow-up, account analysis, and cross-functional collaboration. Responsibilities: - Review aging reports, prioritize accounts, and take action to reduce delinquency and overall exposure - Manage a portfolio of customer accounts and perform consistent, proactive outreach via phone and email to collect past due balances - Investigate and resolve account discrepancies, including short payments, unapplied cash, disputes, and billing issues - Partner with Sales, Billing, Cash Applications, and Customer Service teams to resolve account issues and drive payment - Provide customers with statements, invoice copies, and supporting documentation as needed - Assist customers with payment solutions, including payment plans, autopay enrollment, and customer portal usage - Proactively monitor accounts for credit risk and take ownership of escalation actions, including engaging Sales for account support and recommending credit holds or third-party referrals to AR leadership - Maintain clear, accurate, and timely documentation of all collection activity within the AR system - Ensure compliance with company policies, procedures, and documentation standards related to accounts receivable and collections activities Required Qualifications: - Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent work experience will be considered - 1-3 years of Accounts Receivable, bookkeeping, finance, or a related role - Strong communication, negotiation, and follow-up skills - Ability to prioritize and effectively manage a high-volume portfolio - Strong problem-solving skills with the ability to identify issues and drive resolution - High level of attention to detail and accuracy - Proficiency in Microsoft Office, particularly Excel - Ability to work both independently and collaboratively across teams - Strong organizational and documentation skills with a focus on accountability and follow-through Preferred Qualifications: - Experience with accounting/ERP systems (e.g., NetSuite, SAP, or similar) or other AR platforms (e.g., Billtrust, HighRadius, Versapay, or similar) Required Skills: Accounts Receivable, Bookkeeping, Finance, Accounting, ERP systems, NetSuite, SAP, Billtrust, HighRadius, Versapay, Microsoft Excel